THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing excellent cardiovascular care to the people of North Central Florida. We are proud to be certified as a GREAT PLACE TO WORK®. We are seeking a CHECK-IN RECEPTIONIST to join our team. Visit our web page at www.tcavi.com.
JOB TITLE: Receptionist / Check In
ESSENTIAL FUNCTIONS:
- Greets patients and visitors in a polite, prompt, helpful manner. Provides any necessary instructions/directions.
- Helps patients needing assistance, involving management as appropriate.
- Provides all necessary paperwork for patients such as demographics and privacy forms. Obtains signatures as necessary.
- Updates patient information in chart.
- Scans insurance cards, verifies insurance eligibility, collects co-pays and co-insurance.
- Receives account payments from patients, provides account balances and issues receipts.
- Maintains strictest confidentiality.
- Maintains clean, orderly waiting area including beverage area and reading materials.
- Answers phones in pleasant and timely manner.
- Reconciles daily journals and cash.
- Follows clinical protocol in alerting appropriate personnel in emergency situations.
- Participates in education activities.
- Other duties as assigned.
EDUCATION: High school diploma or GED.
EXPERIENCE: Minimum two years of experience in customer service including one year experience in a health care setting.
REQUIREMENTS: None.
KNOWLEDGE:
- Knowledge of reception tasks, clinic policies/ procedures, patient account policies, paperwork.
- Knowledge of how to use office equipment including phone, computer.
- Knowledge of customer service concepts including importance of appropriate image.
- Knowledge of emergency protocol.
ENVIRONMENTAL / WORKING CONDITIONS: Normal office setting. Maybe be exposed to communicable diseases.
PHYSICAL/MENTAL DEMANDS: Considerable sitting, walking, standing, bending, twisting, reaching. Must be able to transfer/transport patients safely. Occasional lifting or moving up to 50 pounds. Requires eye-hand coordination, finger dexterity. Vision must be correct to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods of time. Occasional stress related to workload and customers with problems.