Checking/Debit Card Business Manager jobs in Charlotte, NC

About this role:

Wells Fargo is seeking a Lead Business Execution Consultant to join our Small Business Cards team within Consumer Lending.  Small Business Credit Cards (SBC) recently transitioned into Cards and Merchant Services (CMS), thus resulting in all customer and non-customer facing communications needing to be uplifted and migrated into a new operating model. The individual within this role will partner to lead this Communications Transformation initiative to create efficiency by simplifying, automating, digitizing, and uplifting into a new workflow.

This initiative will be multi-faceted and will be a large undertaking collaborating with numerous teams simultaneously across many Wells Fargo (WF) lines of business. This individual will have recurring exposure to CMS senior leaders and will be responsible for driving significant change within the organization.  Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Review Small Business Credit Card assets (end-to-end) and provide recommendations for individual assets and lead the transformation of these assets, including updating copy, simplifying, digitizing, and uplifting into a new workflow

• Identify areas of opportunity to simplify, automate, and create a cohesive WF tone to our SBC customers

• Lead the creation of current and interim process documents for Asset Owners to reference to open intake requests into appropriate prioritization queues

• Prioritize buckets of work that can be worked immediately

• Lead discussions across the organization to decouple assets from legacy infrastructure

• Provide management recurring updates on transformation efforts

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

• Ensure Asset Owners are accountable for tasks by setting up recurring meetings, followed by meeting notes to the teams

• Work with the Project Manager assigned to this effort to provide status updates and drive efforts forward

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

Required Qualifications, US:

• 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5 years of credit card or financial services industry experience

• Experience reviewing or creating marketing materials, customer communications, and/or public-facing content, including presenting for compliance with applicable laws/regulations

• Adobe experience

• Proven ability to assess and manage process improvement initiatives to optimize effectiveness and efficiencies

• Proven ability to influence and partner cross-functionally with risk, legal, and business partners of all levels

• Experience with project management tools, such as Confluence and Jira

• Experience creating and facilitating PowerPoint presentations for senior management review and discussion

• Experience building partnerships, collaborating, consulting and communicating effectively with multiple business partners

• Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Travel up to 5% of the time

• This position is not eligible for Visa sponsorship

Posting Locations:

• 550 S Tryon St, Charlotte, NC 28202

• 2800 S Price Road, Chandler, AZ 85286

• 1150 W Washington Street, Tempe, AZ 85281

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266

• 2200 Concord Pike Wilmington, DE 19803

Required locations listed above. Relocation assistance is not available for this position.

Job posting may come down early due to volume of applicants.

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.