Home Association Solutions is a nonprofit homeowners association management firm.
Job Details:
Association Manager duties require financial reporting, problem solving, project management, and interaction with various Board of Directors and residents (i.e., customer service). Our office conducts business in a small office setting; therefore, teamwork is the most important quality in potential candidates.
Day-to-day tasks include (but not limited to), answering emails, phone calls, and establishing contractor/vendor relationships. Each Association has tailored needs with different contractors/vendors for each amenity and common area (pool, landscaping/grounds, clubhouse, ponds, etc.) and managers are required to oversee each of their tasks. Managers will seek bids, set expectations, and follow up with each of these vendors to build relationships and to accomplish the Board of Director’s goals.
Residents and Board Members will often notify managers of issues, to request project status, and to report violations. It is the manager’s responsibility to collaborate with either the Board of Directors or a particular vendor to seek solutions or answers. Understanding priorities, time management, and customer service are important traits for candidates.
Office hours are Monday-Friday from 9:00am-5:00pm and managers are not typically onsite. Managers must be available in evenings to meet with various Board of Directors during the weekday (Monday-Thursday, average two-three meetings a week). Meetings are held to report Association finances, status of projects the Board has undertaken, and to assist each Board with a wide variety of tasks. Managers must be comfortable conducting a meeting in front of a Board of Directors, residents, and/or contractor/vendors. Meetings are typically offsite, which requires candidates to have a reliable means of transportation and a valid driver’s license.
Most communication is handled through email, letters, and action item lists in lieu of meetings; therefore, Microsoft Office proficiency is required. General understanding of financial budgeting, expense allocation, and reporting are also important.
Home Association Solutions has a small office dynamic with managers working closely with each other. Each manager has a set of accounts they are solely responsible for; however, managers often collaborate with one another to assist accomplishing tasks for each of our clients. Team building opportunities are conducted weekly during office hours to provide more of a “family” feel.