Chief Enrollment Management Officer jobs in Akron, OH

Full job description

Are you a top-tier professional seeking an opportunity that genuinely appreciates your skills? Look no further! Join our dynamic team at Apollo, a leading Plumbing and HVAC company. We are not just offering a job; we are providing a platform for personal and professional growth where you can chart your own course to success.

Who We Are

Apollo celebrated its 20th year anniversary in early 2024 and is one of the top residential services companies in the northeast Ohio area, best known for our "not a dime” warranty. Our team consists of the absolute best; we believe in doing what is right for our customers and our employees.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems with top-tier customer service.

The Big Task

You will lead and inspire an ideal home services company, while formulating, articulating strategic and tactical efforts to drive efficiencies, sales growth, and profitability within a highly competitive HVAC and Plumbing market. The overall responsibility for the daily operations, including ensuring compliance with company standards, inventory management, team management, financial accountability and ensuring that the highest quality service experience is delivered to each customer. This position demands diligent tracking for service delivery and financial KPI’s.

Key Sub Tasks

• Drive Revenue
• Direct staff members in sales, service, installation, warehouse/fleet, call center and dispatch.
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
• Show employees how their individual contributions matter to the company’s success.
• Communicate clearly, show recognition and build rapport with employees.
• Monitor employee engagement levels and know how to promote a healthy work environment.
• Train and advise staff members on how to win new referrals and gain repeat business.
• Evaluate performance and coach staff to success.
• Build a plan for escalating customer complaints that results in quick, favorable resolutions.
• Create annual budget, control expenses and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
• Shape company culture by living the values of our company, specifically ethics and integrity.
• Bring more energy than you take, because you will set the tone every day for the entire organization.

Desired Skills and Experience

• 7 years of management experience over multiple departments
• Bachelor’s degree
• Proficient in both oral and written communications.
• Proficient in MS Word, MS Excel, e-mail use, and estimating software.
• Strong track record of delivering operational and financial results.
• Displays mature leadership qualities and is a high-performance individual capable of building and maintaining a high-performance team that requires minimal supervision.
• Displays an understanding of the business systems necessary to run the company.
• Places a high value on entrepreneurism in general.
• Able to analyze business threats and opportunities and take appropriate action.
• Able to effectively network and build lasting relationships.
• Able to analyze, understand, and build appropriate business systems.
• Able to coordinate with and take direction and effectively implement Senior Leadership directives.
• Industry experience and servicetitan experience are a huge plus

What We Offer

This is not just a job; it is a career-defining opportunity for a driven and experienced professional who thrives in a dynamic environment. As a Project General Manager with our client’s company, you will play a critical role in driving growth, fostering relationships, and leading a talented team towards success.

Offering a competitive package of up to $150K Base salary, and a quarterly performance bonus. You will also receive access to the comprehensive benefits package including PTO, health, dental, vision insurance, & 401(k) retirement plan.

If you want to be part of something bigger than just a job – make this career move and find exactly what you are looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Apollo Heating, Cooling and Plumbing by visiting www.gotoapollo.com.

Please follow the directions at www.gotoapollo.com to apply, and feel free reach out to Heather Shannon, Apollo’s Director of HR with your resume or any questions you may have - Heather@gotoapollo.com or 330-541-8785

Job Type: Full-time

Pay: $125,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Kent, OH 44240: Relocate before starting work (Required)

Work Location: In person