Chief Operating Officer jobs in New Bedford, MA

About Us

We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs. 

The COO will be responsible for the development of a continuum of care across the spectrum of services at SSTAR. The COO will provide direction, support, & oversight of clinical functions, oversee operational/fiscal performance of programs, provide leadership for Quality, Compliance and Risk Management, and will lead performance improvement initiatives.

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• COO works in tandem with the CEO and other senior leaders to build and cultivate an operational team focused on data, accountability, and operational excellence.
• Develops business strategies and initiatives to help the organization grow including proposals of new programing to meet needs of the community served and generate a revenue stream to sustain programing.
• Leads the implementation for major strategic, clinical and/or operational initiatives.
• Drives and expands on initiatives to improve access, volume, service mix and bottom-line. Drives productivity levels for the clinical operations and optimizes the use of various levels of staffing.
• Mentors and develops leaders, fosters achievement of goals and objectives; promotes high performing leadership practices, encourages collaboration, innovation, change management and accountability.
• Leads and manages change through operational discipline to achieve desired outcomes.
• Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents.
• Provides regular updates to CEO and Board of Directors on business performance, opportunities, and potential risks in concert with the CEO.
• Benchmarks performance of business against the industry’s best practices.
• Develops short-and long-term goals/objectives and strategic plans across agency and approaches to accomplishing them
• COO will be responsible for supporting the Quality, Compliance and Risk Programs.
• Will take leadership responsibilities for preparation for survey readiness by conducting activities to ensure compliance with all licensing standards in concert with the Director of Quality and Compliance.
• Serves as the Patient Grievance Officer; gathers information related to patient complaints to ensure they are resolved and prepares written responses to patients. Trends complaints and provides meaningful insight for process or procedural improvements.
• COO works with the CFO on budget development and initiatives.
• Works in tandem with CEO to represent SSTAR with external constituency groups, including community, government, and other organizations.
• Rotate Administrative call.

Supervisory responsibilities

• Collaborates with the CEO and the senior leadership team to set developmental priorities in line with strategic plans and communicates these priorities to leadership.
• Holds regular 1:1 meetings with direct reports to promote productivity and department initiatives.
• Serves as an escalation point for urgent issues/blocks that are occurring on key initiatives or day-to-day business.
• This position has several direct reports for both clinical and non-clinical departments.

Education & Experience

• Master’s degree in human services, preferably Counseling - Psychology/Social Work, or an MBA.
• LMHC/LICSW preferred.
• Five years’ experience in a senior leadership role and minimum of eight years of direct program experience.
• Skilled at developing revenue-generating programing.
• Experience with Grant Writing development and monitoring.
• Experience with leadership for Joint, BSAS, BHDDH, HRSA surveys.