Claims Analyst jobs in Kingsport, TN

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION, WASHINGTON COUNTY

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

Qualifications

Summary

Responsibilities

Monitor Processes, Materials or Surroundings:

Competencies

• Integrity and Trust
• Listening
• Written Communication
• Customer Focus
• Learning on the Fly
• Problem Solving
• Time Management
• Technical Learning
• Composure
• Ethics and Values

Knowledge:

• Knowledge of administrative and clerical procedures and systems such as managing files and records
• Knowledge of principles and processes for providing customer and personal services
• Knowledge of Microsoft Office products
• Knowledge of basic mathematic

Skills:

• Active learning skills to understand the implications of new information for both current and future problem solving and decision making.
• Active listening skills which would include giving full attention to what other people are saying and asking questions when appropriate.
• Critical thinking skills which would include using logic and reasoning to identify the strengths and weaknesses of solutions and approaches to problems.
• Learning strategies to include selecting and using training methods and procedures appropriate for the situation when learning or teaching new things.
• Basic mathematic skills
• Reading comprehension to understanding written sentences and paragraphs in documents
• Talking to others to convey information effectively.
• Communicating effectively in writing
• Service oriented skills to actively look for ways to help people.
• Social perceptiveness skills to be aware of others¿ reactions and understand the reaction.
• Complex problem-solving skills to identify complex problems and review related information to develop and evaluate options and identify solutions.
• Judgment and decision-making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time management skills to manage one¿s own time.

Abilities:

• Deductive reasoning ability to apply general rules to specific problems to produce answers that make sense.
• Inductive reasoning ability to combine pieces of information to form general rules or conclusions.
• Ability to apply flexibility of closure to identify or detect a known pattern that is hidden in other distracting material.
• Information ordering ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• Memorization ability
• Number facility ability to add, subtract, multiply or divide quickly and correctly.
• Oral comprehension ability to listen to and understand information and ideas.
• Oral expression ability to communicate information and ideas in speaking to others.
• Problem sensitivity ability to tell when something is wrong or is likely to go wrong.
• Selective attention ability to concentrate on a task over a period of time without being distracted.
• Speed of closure ability to quickly make sense of, combine and organize information into meaningful patterns.
• Time sharing ability to shift back and forth between two or more activities or sources of information.
• Written comprehension ability to read and understand information and ideas presented in writing.
• Written expression ability to communicate information and ideas in writing so others will understand.

Tools & Equipment

• Personal Computer
• Telephone with Headset
• Fax Machine
• Printer
• Copier/Scanner
• Postage Scale