Claims Clerk, Sr. jobs in Santa Ana, CA

With more than two decades of continuous growth and no signs of slowing down, Hansen & Adkins Auto Transport, Inc. is dedicated to providing high quality, cost-effective vehicle transportation and related services; with a strong commitment to safety, customer success, innovation, reliability and continuous growth. Founded in 1994 by industry veterans Steve Hansen and Louie Adkins, the company has grown from just 3 to 1,100 haulers, while earning industry awards for excellence in safety, damage elimination, performance and more. H&A is now serving 16 major auto manufacturers in all 50 states and locations in Canada.

The Claims Processor is involved in processing claims, identifying the root cause of damages. Additional duties include providing customer service to the terminals, dealers and maintaining rapport with the major OEMs. Here at Hansen & Adkins Auto Transport we appreciate our employees, and we offer a great and comprehensive benefit package with competitive wages:

• 401K Retirement Plan, with a company match of 25% of employee’s contribution

• Company Paid Medical Insurance

• Company Paid Dental Insurance

• Vision Insurance available

• Company Paid Life Insurance

• Company paid vacation/sick time

• FSA

• EAP Program

Responsibilities:

• Enters & process new and existing claims in the database.

• Checks basic claim information and settles findings appropriately.

• Assesses provider disputes related to claims.

• Verbal and email communication with customers and customer insurance companies.

• Reviewing claim reporting, customer manuals, and other claim-related documentation.

• Create, edit, and send claim reporting and statistics internally.

• Uphold the company’s core values of Teamwork, Integrity, Respect, Excellence and Safety.

Qualifications:

• HS Diploma required; associate degree preferred.

• 1-2 years’ experience in a heavy volume claims environment, preferably in trucking.

• The ideal candidate will have excellent customer service qualities, verbal, written and analytical strength to communicate and resolve difficult issues.

• Ability to work independently.

• Team oriented, possessing excellent interpersonal skills.

• Proficient in MS Office programs especially Excel (basic Excel test will be administered)

Hansen & Adkins Auto Transport is an equal opportunity employer and does not discriminate on the basis of race, color, gender, pregnancy, reproductive health decision making, sexual orientation, gender identity, expression, religion, marital status, age, national origin or ancestry, physical or mental disability, genetic information, veteran status, parental status, or any other consideration made unlawful by applicable federal, state or local laws.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Work Location: In person