Claims Director jobs in Elkhart, IN

Grand Design is currently looking for a Warranty Claims Processor. As a Warranty Claims Processor, you will be responsible for processing warranty claims that come in from Grand Design RV customers.

Our Story

Founded in 2012, Grand Design has become of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this m ark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us", (Don Clark, President and CEO).

"We strive for nothing less than customers for life". As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering family-like connection among our team members, customers, and dealers.

That's our story and journey. What's yours?

Grand Design RV is looking for a Warranty Claims Processor to add to the team. If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!

Key Responsibilities Include:

• Process Warranty claims submitted by Grand Design Dealer(s) daily.
• Process Vendor Chargebacks for non-return parts from Dealer(s) daily.
• Answer internal and external emails - same day responses.
• Phone contact with Dealers with questions on Warranty Claims.
• Research Grand Design Parts to verify part numbers match what the Dealer is requesting.
• Work closely with Dealer Relations on approved Pre-Authorizations compiling correct information: Manufacture, Model and Serial numbers, Pictures, Auth numbers from vendors etc.
• Work with Regional Service Managers by processing claims in a timely manor for ISP's and retail customers.
• Attend monthly staff meeting
• Work with Vendors on VCB's and Authorizations when they have questions.

Education & Experience:

• High School Diploma or Equivalent
• RVIA Certification preferred
• RV Industry knowledge or background
• Previous Customer Service experience
• Strong computer/typing skills
• Proficient in Word & Excel
• Strong written & verbal communication skills

Physical Demands:

• Office sitting and standing environment
• Position may require sitting for long periods of time
• Occasional time on shop floor

Our Core Values

• Gratitude - Serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• iNnovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations:

• Connect with Purpose
  • Be inclusive; seek out different perspectives.
  • Focus on the Customer; put yourself in the customer's shoes.
  • Communicate Clearly; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities; ask, "What if?" and embrace new ideas.
  • Set Direction; prioritize, plan, and align; balance thinking and action.
  • Drive Results; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change; be agile and flexible; take on new challenges.
  • Inspire Growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.

*THIS IS AN ONSITE POSITION*