Claims Examiner jobs in Concord, NH

Salary: 39,208.000-45,676.800 :USD

State of New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

1864 White Mountain Highway, Tamworth, NH 03886

DRIVER LICENSING EXAMINER

Licensing Examiner I (Tamworth Location)

Position # 10428

$39,208.00 - $45,676.80

The State of New Hampshire, Department of Safety, Division of Motor Vehicles has a full-time vacancy for a Licensing Examiner I, which has a 40-hour work week and is non-exempt.

SCOPE OF WORK: Administers a variety of tests and driving skills examinations to applicants to ensure that only qualified individuals are issued operator driver licenses and motorcycle driver licenses. Reviews applicant information for consistency with applicable motor vehicle laws and administrative rules, to ensure that applicants are eligible to apply for and receive a New Hampshire driver license, non-driver identification card or other official document.

ACCOUNTABILITIES :

Provides first-rate customer service, by administering driving skills examinations, through applicant on and off road performance tests in automobiles, and on motorcycles, to ensure adequate driving ability prior to issuing a driver license.

Qualifies or disqualifies applicants for a driver license based on results of driving skills examinations. Records pertinent information about the examinations and prepares and submits various reports of driver licensing activities in the appropriate format.

Ensures that applicants have completed and passed the required knowledge examination and have a basic understanding of New Hampshire motor vehicle laws, prior to administering the driving skills examination.

Ensures that applicants have completed and passed the vision screening examination, confirming that the applicant’s vision meets motor vehicle law requirements, prior to completing the driving skills examination.

Assists counter personnel with applicant questions and concerns. Assists with reviewing applicant documentation for accuracy, validity and authenticity.

Answers questions from the general public at the customer counter and on the telephone regarding New Hampshire motor vehicle laws, driver licensing, forms and procedures in accordance with the Privacy Act. Answers applicant questions regarding the driving skills examinations.

Provides support to Cash Terminal Operator positions, as needed, by operating and utilizing DMV computer hardware and software, entering applicant data, capturing applicant signatures and images, and assisting at the customer greeting station.

Maintains assigned office for efficient service of the public. Assists with checking equipment for proper operation including the vision screening hardware. Assists with maintaining proper inventory and security of applications, manuals, document materials and supplies. Notifies management of any facility issues.

MINIMUM QUALIFICATIONS:

Your Experience Counts See Per 405.01.

1.5 Years of additional relevant experience = Associate's Degree

3 Years of additional relevant experience = Bachelor's Degree

4.5 Years additional relevant experience = Master's Degree

Education: High school diploma or high school equivalency credential.

Experience: Three years of experience in instruction, training, customer service, driving work or a related field.

License/Certification:

1. Must possess a valid driver's license and be able to obtain a Motorcycle License within six (6) months of hire. Licenses must be free of motor vehicle violations that are determined by the Director of Motor Vehicles to be disqualifying.

2. Must maintain Defensive Driving Certification.

3. Must successfully complete the American Association of Motor Vehicle Administrators (AAMVA) Driver Licensing Examiner Certification Program within twelve (12) months of hire, or as scheduled.

SPECIAL REQUIREMENTS:

1. Must be at least 21 years of age at time of appointment.

2. Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.

3. Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, various road examinations, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six (6) months of employment.

4. Must be willing to attend additional training sessions to expand and maintain knowledge of Driver's License regulations.

5. Position requires travel throughout the state and work at various satellite offices and testing locations, as well as work outdoors in adverse weather conditions.

6. May be required to work a flexible schedule including, but not limited to, early morning, evening, and/or weekend hours.

7. Must wear seatbelt during all driving skills examinations.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Jennifer Bailey, Administrator III, at Jennifer.L.Bailey@DOS.NH.GOV.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964