Claims Examiner jobs in Lancaster, PA

Are you passionate about delivering exceptional customer service? Do you want an entry-level position that can pave the way for a fulfilling career? The Department of Transportation is actively seeking a dedicated and motivated individual who can deliver outstanding customer service and support the public with driver licensing services. If you're interested in making a positive difference in the lives of your fellow Pennsylvanians, this opportunity is tailor-made for you. Don't hesitate, apply today and seize this incredible chance!

In this position, you will work in direct contact with customers to verify applicant identification, completion of application forms, and enter information into online driver license application software. You will also administer standardized knowledge tests to evaluate the applicant's understanding of the Vehicle Code, driving laws, and associated traffic control devices. A vision screening for visual acuity is given to all applicants using a telebinocular instrument.

This position will require you to data enter applicants test results and customer applications for driver license services into online software systems using a PC terminal. You will be required to strictly adhere to all aspects of Driver and Vehicle Services’ Customer Service Policy.

In addition, you will also be responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction and comply with all aspects of the Fee Waiver Guidelines.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hour work week.
• Work hours are 8:15 am to 4:45 pm, Tuesday - Saturday, with 30-minute lunch.
• Overtime and travel required.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year of experience obtaining, evaluating, and providing information to the public.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

• Eligibility rules apply.