Claims Manager jobs in Appleton, WI

Provides technical expertise and work direction to a claim unit by reviewing and assigning claims to claim representatives. Ensures prompt and accurate file handling by prioritizing workloads and conducting file quality audits. Supervises and motivates assigned staff to provide quality file handling and settlement with superior customer service.

This role will work out of our Stevens Point, WI office (Hybrid)

What You'll Do:

You'll provide exceptional guidance and direction to a Commercial - Transportation unit in order to help Sentry maintain its level of standards and ensure a high level of customer service is provided to our policyholders and claimants. In addition, you'll:

• Provide settlement authorization for claims exceeding the authorization of the staff
• Ensure prompt and accurate file handling by prioritizing workloads and conducting file quality audits
• Monitors service by staff, identify needed improvements and develops and implements improvement programs
• Monitors the file progression on including trial activity on files with significant loss impact, and participates in file review sessions to determine direction
• Provide work direction for the assigned claims unit
• My assist, as necessary, in the investigation, negotiation, and closing of claims within assigned payment authorization

What it Takes:

• Bachelor's degree or equivalent work experience
• Required 5 years of related work experience
• Strong human relations and communications skills
• Technical knowledge of insurance policies and coverages, including a thorough knowledge of claim handling
• Previous experience in claims, including investigations and settlements

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry:

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Joe Larsen

Talent Acquisition Specialist



Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.