Claims Manager jobs in Richmond, VA

Atlantic Casualty Insurance Company (ACIC), formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A . ACIC has been certified a “Great Place to Work” for the last 3 years and on Fortune’s “Best Place to Work” list of the top 100 best small and medium companies to work.

With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ; Richmond, VA; Atlantic Casualty has authority in fifty states and Washington, DC. We value our employees and believe embracing diversity of thought aides in fostering a culture of belonging; where all are seen, heard, and valued. At Atlantic Casualty, we are family! We care about our associates physical, emotional, and professional health and emphasize wellness benefits, charity, and training programs offered. We offer employee development opportunities through Cornerstone Learning Management System, Franklin Covey, the Institutes and Pluralsight.

Benefits of Atlantic Casualty include:

• Health, Dental, Vision, and Pet Insurance
• 401(k) Plan Company Match
• Student Loan Assistance and Tuition Reimbursement
• Parental Leave
• Career Growth and Opportunities for Promotions

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

www.atlanticcasualty.net/about-acic/our-careers/

• Conduct claim file audits each quarter for each adjuster in the department.
• Excellent communication skills to provide feedback to management and adjustment staff based on audit results.
• Demonstrate advanced knowledge of coverage, liability, investigation, litigation, negotiation, salvage, subrogation, of general liability, construction defect, property, garage, and auto physical damage claims handling.
• Assist in quarterly and annual performance reviews.
• Regular contact with directors, managers, examiners, adjusters, and other department personnel.
• Provide unit managers copies of the quarterly individual file audits for each of their direct reports, along with a unit assessment and a spreadsheet that list the adjuster’s scores for each unit of the audit form, along with the overall audit score for everyone.
• Assist and direct the auditors in the proper review of claim files and completion of the audit form.
• Review claim audits to assure timeliness and quality of work product.
• Provide guidance and mentor personnel in the unit.
• Have responsibility regarding training and development of auditors, managing performance, resolving conflicts and problems, distributing work, checking work, etc.
• Ensure employee objectives, performance and evaluations are consistent with department goals and objectives by performing quarterly and annual personnel performance evaluations.
• Ensure confidentiality with sensitive information.
• Perform other similar or related duties as assigned.

• A four-year degree from an accredited institution or 12-15 years of equivalent commercial claims experience.
• 4-7 years supervision and training experience preferred.
• Demonstrated and proven record in handling claims, including advanced skills in coverage, investigation, litigation, negotiation, damage/injury evaluation, salvage, and subrogation.
• Knowledge of and adherence to the state laws and regulations governing the handling of claims.
• Excellent organizational, time management and communication skills, both verbal and written. Good computer skills, with knowledge of Word, Excel, Outlook, and PowerPoint.

LICENSING:

MENTAL REQUIREMENTS:

TRAVEL: 20% to40% (depending on where the auditors are located, the supervisor may need to travel to branch offices to visit with their direct reports)