Claims Manager manages the operations of an insurance claims department to meet operational, financial, and service requirements. Oversees the intake and processing of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Being a Claims Manager manages appraisal and examination staff and processes. Assures timely and proper disposition of claims based on policy provisions. Additionally, Claims Manager recommends and implements best practices to ensure complete and thorough claim settlements, legal reviews, and investigations following company policies and insurance industry regulations. Determines the value of settlements for escalated claims. Manages negotiations of settlements and administration of claims in litigation. Typically requires a bachelor's degree. Typically reports to a director. The Claims Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Claims Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Job Summary:
The primary purpose of the Claims Support Specialist is to provide support and coordinate the administration of general liability claims in order to successfully resolve personal injury and property damage claims against the company and its subsidiaries in an efficient and appropriate manner ensuring operational excellence across assigned responsibilities.
Key Responsibilities:
• Acts as the initial point of contact for store personnel and other Lowe’s business clients.
• Establishes new claims opened by the legal department through the use of the Claim Capture system.
• Handles routine claim status inquiries from any partners in a courteous and timely manner.
• Supports organization and maintenance of internal knowledge base.
• Handles multiple functions related to business operations, claims processing, and office workflows.
• Recognizes and resolves basic, routine, or common/repetitive problems requiring service and support skills; however, seeks assistance on complex issues and refers, non-prescribed matters.
• Gathers initial investigation information such as incident report forms, video evidence, witness statements, and vendor contracts from Lowe’s business clients for use in the claims-handling process.
• Identifies vendors for indemnity in appropriate claims and assisting with the preparation of tender letters.
• Drafts correspondence
• Handles JURIS requests under supervisor or manager direction.
• Closes claims by releasing hold notices when appropriate.
• Assists with mailing out releases and following up for executed releases as needed.
• Performs other duties as needed.
Required Qualifications:
• High School Diploma or GED
• 1 year experience working in a corporate environment
• 6 months previous claims processing experience
Preferred Qualifications:
• Associate Degree in Business, Finance, Risk Management, Accounting or related field
• 1 year customer service experience
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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