Claims Processing Director jobs in Petersburg, VA

*At Securian Financial the internal title for this position is Customer Benefit Payments Sr Rep

Overview:

Securian Financial is hiring a Claims Examiner to join our team at our Richmond Virginia Branch office. We guarantee very high standards of performance to our clients and strive to exceed their expectations. We are passionate about providing world-class service and have built a reputation of delivering on our promises. We are looking for an associate who possess the characteristics necessary to be successful in one of the most respected life insurance claims organizations in the industry. Individuals must be focused on the needs of the client as well as those of the beneficiaries. A commitment to excellence is a must, as well as a willingness to learn in an environment where we customize to the needs of our clients.

Responsibilities include but not limited to:

• Conducts investigations in a manner consistent with company standards of objectivity, fairness and reasonableness making claims decisions on claims within appropriate approval authority. Also, an understanding of investigative procedures and resources in order to conduct a prompt, objective and complete investigation of the claim facts.
• Working knowledge of policy provisions exclusions and state regulations so that claims are handled accordingly, and recommendations are appropriate. This includes working closely with the legal and medical departments. This is done while maintaining awareness of expenses and especially client performance guarantees.
• Conducts research by email and phone with a variety of people (internal and external) to gather information necessary to continue or complete the review of a claim.
• Documents and communicates claim status and decision in a clear and organized manner to all interested parties.
• Exercises flexibility and creativity while making logical and high-quality decisions.

• 2 years of customer service experience.
• Excellent attention to detail.
• Strong analytical skills.
• Good judgment and decision-making skills.
• Strong written and verbal communication skills.
• Good organizational skills.
• Positive and compassionate attitude.
• Demonstrated ability to effectively achieve results in both an individual production and team environment.
• Ability to learn and adapt to new and/or changing technologies.
• Desire to provide world-class customer service.

• Knowledge of Employer Related Life Insurance products.
• Experience with web-based claim or customer administration systems
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, and Lotus Notes.

• Ability to work at least 40 hours per week
• Ability to utilize keyboard, mouse and computer for up to 3-6 hours per day
• Ability to utilize phone for approximately 2-4 hours per day

• We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
  
• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
  

• Mental Wellness and Disability
  
• Pride at Securian Financial
  
• Securian Young Professionals Network
  
• Securian Multicultural Network
  
• Securian Women and Allies Network
  
• Servicemember Associate Resource Group
  

About the Company:
Securian Financial