Claims Processing Manager jobs in New Brunswick, NJ

• Personnel and Department Management
  • Ensure daily, weekly, and monthly expectations are clearly defined for both the Supervisor and Coordinators.
  • Meet weekly (minimum; or as needed) with brand planning/Supply Chain to ensure clear expectations.
  • Support the relationship with Temporal Staffing agencies as needed.
  • Ensure drivers and on foot Operatives are properly trained, and the team exhibits adherence to order fulfilment processes, safety, security and housekeeping protocols.
  • Assess how team members performance is currently measured and develop new strategies to measure performance, determine productivity standards per role and accountability.
  • Ensure any process executed in the Fulfilment Processing Department is documented in SOP format and maintain the SOPs going forward.
  • Coach department through dedicated weekly meetings and in-the-moment feedback.
• Safety, Security and Housekeeping
  • Enforce safety policies and procedures through monitoring of employees’ execution and direct feedback to the supervisor.
  • Understand building security procedures and assist in opening and closing duties as needed.
  • Partner with Facility manager to ensure equipment is properly maintained,
  • Monitor traffic flow, emergency preparedness, and personal protective gear usage.
  • Ensure the department meets the NADC cleanliness and organization standards.
• Fulfilment Processing execution
  • Assess current status of Fulfilment Processing execution, keeping the good practices and developing any new efficient processes to cope with a fast pace fulfilment operation.
  • Understand the business seasonality and plan for the correct team size needed to fulfill the expected workload in the daily basis.
  • Review daily workload presented by Outbound planning department with key members of the team to ensure labor is effectively managed.
  • Ensure orders are processed “On time” following the priorities presented on the plan by the Outbound Planning team.
  • Ensure order processing cut off times are met for the different carriers.
  • Execute to any requests to expedite orders and communicate capacity constrains if orders cannot be fulfilled.
  • Partner with Outbound Planning Manager to decide what orders fulfilment can be postponed and which ones need to be prioritized.
  • Clearly communicate to Key Internal Partners any situation that is preventing the regular flow of the operations and will affect the Distribution Center objectives.
  • Partner with Production manager if the orders to be fulfilled require VAS and both departments need to align on the synchrony of the execution.
  • Partner with all Distribution Center Operations managers on Cross train personnel.
• KPI and Reporting
  • Assess how Distribution Center order fulfilment is currently Monitored, keeping the good practices and develop any new ways to monitor the Department and   Individual Performance.
  • Track the productivity of the team using KPIs to determine opportunities and potential changes in processes.
  • Ensure the department documentation (hard copies and electronic) are correctly filed for easy retrieval.
• Quality Assurance, Accuracy and damage Prevention.
  • Assess current status of quality, accuracy and damage prevention for Ecommerce and retailers order fulfilment and develop rigorous quality checks during order processing.
  • Develop and enforce packaging standards. Train warehouse staff on proper packaging methods. Ensure items are securely packed to prevent damage during transit.
  • Ensure order fulfilment processes are executed accurately avoiding internal handling damages.
  • Communicate quality control information to all relevant organizational departments and/or outside vendors.
  • Verify that items and quantity picked match the order details accurately.
  • Address any discrepancies promptly to prevent shipping errors.
  • Partner with the Logistics Quality and Chargeback Analyst to identify opportunities and progress.
• Efficiency Improvement:
  • Encourage a proactive approach to planning challenges.
  • See problems as an  opportunities to improve the processes.
  • Propose new processes and ideas to improve the customer experience and reduce chargebacks.
  • Seek feedback from stakeholders to enhance department processes.
• Supplies Management
  • Provide the department Supplies needs to the Facility Manager on a timely manner.
  • Cover the supply order request if the Facility Manager is not available.
• New Brands Onboarding
  • As new brands are joining the operation, create an onboarding plan to integrate them into current operations.
  • Understand the business requirements and propose actions plans to meet them.
  • Ensure communication of the onboarding plan is clear to all team members from top to bottom of the organization.
• Effective Communication:
  • Maintain open lines of communication with key Internal and external partners.
  • Schedule meetings that require stakeholders’ attention, send email meeting recap, follow up the actions that need to be taken.
  • Reply emails and communications in a timely manner.
  • Regularly touch base with the team and with customers to inquire about any changes to routing guides, carrier pricing, or negotiation.
  • Share your concerns and stay informed and keep the team informed.
  • Communicate clearly, concisely, and respectfully by adapting your tone, staying on topic, and actively listening to others.
  • Open to respond to Job Related texts or calls off the schedule Operation Schedule.
• Customer Service Mind set:

• Actively listen to the stakeholders in your ecosystem to understand their unique needs and challenges. Work on anticipating stakeholder requirements and exceed their expectations.
• Take ownership of stakeholder issues, ensuring follow-through creating accountability if the promised commitments were not delivered.
• Create the culture of: “Learning from mistakes and adapting improves the team service.”
• Understand that Service mentality is not just the end customer but everyone in the organization.
• Provide support to the DC Operation when necessary.
• Any other responsibility can be added to this role as per management discretion.

• On-Time Order Processing:
  • Justification: Timely order processing is crucial for customer satisfaction and meeting delivery commitments.
  • Measurement: Calculate the percentage of orders processed within the specified time frame (e.g., same day or within 24 hours).
• Order Picking Accuracy:
  • Justification: Accurate order fulfillment reduces returns, improves customer experience, and minimizes costs.
  • Measurement: Monitor the accuracy rate by comparing the items and quantities picked to the order details.
• Quality Assurance Compliance:
  • Justification: Ensuring quality standards prevents shipping errors, reduces damage, and maintains customer trust.
  • Measurement: Regularly assess adherence to quality checks during order processing and enforce packaging standards.
• Damage Prevention Rate:
  • Justification: Preventing damage during transit enhances customer satisfaction and reduces replacement costs.
  • Measurement: Track the percentage of orders received by customers without any damage.
• Safety Compliance:
  • Justification: Ensuring safety prevents accidents and promotes a secure work environment.
  • Measurement: Monitor adherence to safety policies during work hours. Record instances of safety violations or compliance. Calculate the percentage of safety adherence based on observations.

• • 5 years’ experience working in Logistics Fulfillment Operations

• • Microsoft Suite – Advanced Proficiency
  • Language: English. Bilingual (English/Spanish) preferred. 
  • Able to multi-task on many high-level topics at once.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively. 
  • Coordination — Adjusting actions in relation to others' actions. 
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. 
  • Time Management — Managing one's own time and the time of others. 
  • Able to work with others for a common goal.
  • Able to work independently and follow detailed directions.
  • Adhere to all safety procedures in the performance of job duties.
  • Good communication, organizational, time management, and mathematical skills.
  • Able to use internal email system and “Teams” to communicate across multiple levels.
  • Dependable and reliable.
  • Identify information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Able to think critically and make suggestions for continual improvements.

• • Offer flexibility to work or answering communications in extended hours, weekends or night shift based on business needs.
  • Weekend or holiday hours can be added at discretion of Management.
  • Able to work in a fast paced and under time pressure environment.
  • Warehouse environment with seasonal temperature variations.
  • Physical activity includes regular standing, pushing carts, reaching, stooping, bending, kneeling, crouching, and climbing stairs and ladders.
  • Extensive walking or standing
  • Extensive sitting in front of a computer for long periods of time.
  • Ability to lift and/or maneuver up to 50 lbs.
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, assemble, or wrap objects.
  • L’Occitane Distribution Center Management could request 24 hours in advance an early start or late closing based on workload

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