Claims Processing Supervisor jobs in Cleveland, OH

Overview

Specimen Processing Supervisor - Cleveland, OH - Sunday - Thursday - 12:00pm-8:30pm

Supervise functions within the Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity.  Ensure maintenance of a safe, ergonomically sound, professional environment.  Know and understand all functions of the department. 

Pay Range: $46,550 per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30 hours 
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity  
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30 hours 
• Opportunities for career advancement  
• Training provided! 

Responsibilities

• Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions  
• Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.) 
• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines 
• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated 
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices 
• Ensures all documentation is complete and reviewed as required for internal and external inspection/audit 
• Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements 
• Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments 
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations 
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results 
• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions 
• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management 
• Establishes and motivates a participative work environment that actively encourages and supports employee involvement.  
• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff. 
• May track/enter time/attendance of employees  
• Prepares month-end reports 
• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively 
• Prepares schedules for department employees, maintains adequate coverage for department 
• Oversees and ensure adequate supply inventory for the department 
• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines 
• Participates in the interview, selection, and hiring of new employees 
• Responsible for coaching, development, supervision, and succession planning of staff  
• Monitors ongoing performance of employees; provides corrective action and counseling as required.  Prepares and administers annual performance reviews 
• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures 
• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives 
• Organizes and lead projects both within the workgroup and with cross-functional groups 
• Meet all deadlines assigned by the manager 
• Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement 
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner 
• All other duties as assigned

Qualifications

QUALIFICATIONS

Required Work Experience:  

Internal candidates require a minimum of two years in a Group Leader/related role 

Preferred Work Experience:  

• 5 years experience in a laboratory; Medical or production background preferred 
• Previous people leadership experience preferred 

Physical and Mental Requirements:  

• Works in a biohazard environment, practicing good safety habits 
• Handles multiple tasks and works in a production environment 
• Must have the mental alertness and high energy required to appropriately perform job. 

Knowledge:  

N/A

Skills:  

• PC skills, MS Office applications 
• Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers. 
• Monitor and provide a safe work environment, prepare incident reports and implement preventative measures 
• Act in a professional manner at all times. 
• Must be able to adjust schedule to meet business requirements, which may include extended hours. 
• Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos 

EDUCATION Associates DegreeLICENSECERTIFICATIONS

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-58903

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.