Claims Processing Supervisor supervises the administration of health insurance claims, payment processing, billing research, and responding to inquiries. Ensures the accurate and timely disposition of claims and resolves matters according to coverage amounts and company procedures. Being a Claims Processing Supervisor provides guidance to staff on more complex or high-value claims. Reviews and resolves escalated issues. Additionally, Claims Processing Supervisor requires a high school diploma. Typically reports to a manager. The Claims Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Claims Processing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Imagenet, LLC is seeking an experienced Quality Manager, Claims Processing to join our team. In this role, you will be responsible for overseeing the performance and quality of our claims processing department.
Responsibilities:
Develop and implement quality assurance policies, procedures, and standards for claims processing
Monitor claims processing metrics such as productivity, accuracy, turnaround times, and customer satisfaction
Identify areas for improvement in claims processing and develop solutions
Conduct audits on a sample of processed claims to ensure adherence to regulations, guidelines, and quality standards
Analyze performance data, identify trends and root causes of defects, and suggest process improvements
Coach and mentor claims processing staff on performance, compliance, and career development
Create and manage quality assurance training programs for claims staff
Track quality standards and report on quality goals and progress to senior management
Requirements:
Previous claims processing quality management or related field preferred
5 years of experience in claims processing, including 3 years in a quality assurance role
Expert knowledge of claims processing procedures, quality standards, and regulatory requirements
Strong analytical and problem-solving skills
Ability to interpret data and generate detailed reports (daily/weekly/monthly) in graphs & presentations
Experience developing and conducting quality audits
Leadership skills with the ability to influence outcomes and drive change
Excellent communication and presentation abilities
This is an opportunity to oversee quality for a growing claims processing provider . If you have the required claims processing and quality assurance experience, please apply with your resume.
COMPANY OVERVIEW
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.
The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.
Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.
Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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