Claims Quality Audit Director jobs in Lancaster, PA

Company Statement: Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here. At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce. We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do—together—to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth. Overview:
Responsibilities:

• Works to ensure a safe working environment for all employees targeting a zero accident incident rate
• Manages the internal Technical Services team which includes but not limited to scheduling of customer visits, customer prioritization, training, performance evaluations, coaching / mentoring, and cost control along with organization of technical reports / customer feedback.
• Top level accountability for quality performance and improvements
• Possesses a high working knowledge of all six elements of the Graham Operating System (GOS) and become a certified auditor in order to assist GOS Deployment Managers during plant assessments.
• Assumes leadership role as an expert in Quality systems / improvements and problem solving methodologies
• Provides guidance and support to manufacturing plants on compliance to the requirements outlined in the Graham Operating System Assessment. Assists plants with compliance deficiencies outlined in action plans for their self-assessment and/or formal assessment.
• Helps develop the overall Quality Vision and Long Term Planning for Year over Year improvmeents. Works against a “tactical” action plan to assure Long Term Planning initiatives are completed in a timely manner.
• Leads complex problem solving events using high level statistical tools and strategy.
• Manages and works directly with 3rd party auditing agencies (FSSC 22000 & ISO 9001) on plant network schedules for future audits.
• Mentors and works closely with Business Unit Quality Managers in supporting improvements throughout the organization with performance and system compliance.
• Works closely with senior leadership personnel at key customers to ensure a clear understanding of requirements that drives the highest level of customer satisfaction
• Directs quality programs designed to ensure quality assurance and continuous improvement in quality of the manufacturing of products
• Leverages the plant Quality Mangers in the organizational network to drive for one common goal surrounding quality improvements and enhancement of customer relations
• Leads improvement initiatives to reduce financial impacts to the company (Warranty, Customer Complaints, Product Compliance to Specifications, HFI inventories)

Qualifications:

• The successful candidate will be an experienced change management leader, who can effectively work within the organization at all levels creating value and buy-in as a key change facilitator
• Candidate will lead individuals and teams in order to establish higher standards and goals for the overall company
• Must possess the ability to drive root-cause problem solving: collect data, establish facts, apply appropriate analytic techniques and draw valid conclusions. From this collection of information, develop action plan and guidance that will drive results and improvements
• Candidate will have a broad working knowledge of industry standard problem solving methodologies
• Interpret and communicate statistical data (Control Charting, Capability Analysis, Trends, FMEA, Design of Experiments, etc.)
• Exhibit professionalism and leadership qualities in all work activities
• Ability to motivate and lead teams, and individuals within and outside the quality function
• Ability to implement systems to control processes and provide documentation
• Ability to manage multiple responsibilities / priorities
• Minimum of 10 years quality leadership and/or continuous improvement experience
• Bachelor's degree in Engineering, Business or other applicable area required
• Plastics experience a plus
• Six sigma Black Belt, Lean Manufacturing or continuous improvement certification or equivalent

Compensation Statement: The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience. Benefits Statement: Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company’s 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements. EEO Disclaimer: Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.