Claims Quality Audit Director jobs in Winston Salem, NC

Claims Quality Audit Director directs and oversees the operations of the claims quality audit department to follow the audit policies, procedures and regulation. Provides professional knowledge and guidance on technical or procedural problems. Being a Claims Quality Audit Director creates claims audit policies and procedures. May recommend changes in claims processing procedures. Additionally, Claims Quality Audit Director typically Requires a bachelor's degree. Typically reports to top management. The Claims Quality Audit Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Claims Quality Audit Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Hampton Inn & Suites Cary - Director of Sales
  • Quality Oil Company
  • Salem, NC FULL_TIME
  • Director of Sales

    Limited Service Hotels

     

    Reports To:                         General Manager

    FLSA Status:                       Exempt

     

    The Director of Sales’ mission is to expand and develop our company through strict adherence to our “Core Ideology” and to empower, train, and motivate “Quality People” to strive for excellence.

     

    TO DO IT BECAUSE IT IS RIGHT

    TO TREAT OTHERS AS WE WOULD LIKE TO BE TREATED TO BE FINANCIALLY RESPONSIBLE

    TO BE BETTER TODAY THAN YESTERDAY

     

    The Director of Sales’ purpose is to convert target accounts into key accounts by utilizing the professional sales skills necessary to reveal the benefits of the hotel over the competition. The Director of Sales is responsible for generating top line revenue and the management of all marketing efforts.

      

    • Guest Service

      1. Projecting a professional image of the hotel (dress, appearance, hygiene, etc.)
      2. Has a friendly, personable style with guests. Anticipates customer needs before they ask.
      3. Responding promptly and following through on guest concerns in an effective and friendly manner
      4. Recognizing and rewarding effective guest service in sales staff
      5. Maintaining good relations with guest “feeders”, such as travel agencies, airlines, etc.
      6. Maintaining professionalism with regard to written correspondence and telephone etiquette for self and sales department
      7. Knowledgeable of and performs wells on all company shopping and telemonitoring programs

     

    • Technical Knowledge

      1. Conducting direct selling activities in accordance with assigned sales activity and room night production goals
        1. Analyzes and understands the competition’s strengths and weaknesses for each market segment and successfully directs marketing activities against each
          1. Knowledgeable of and practices effective telemarketing
            1. Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing.”
              1. Knowledgeable of all hotel brand marketing programs
              2. Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.
              3. Knows the competition well. Is familiar with all “business” in the market, where that “business” stays, and why. 
    1. Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicating hotel products to guests.
    2. Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels). Knowledgeable of local meeting facilities and refers guests when appropriate.
    3. Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc. Can check a guest in or out of the hotel.
      1. Knowledgeable in billing and credit policies and procedures
      2. Understands and effectively analyzes/oversees hotel/group booking pace to maximize yield
      3. Conducting department audits and ensuring compliance with the company’s departmental SOP’s
      4. Cultivating lead sources for own hotels, as well as for other Quality Oil hotels

     

    • Sales Operation

      1. Ensuring group rooms control log is current and effectively utilized. Ensuring the meeting room/function book is current and meeting space is effectively utilized.
      2. Directly soliciting business and effectively handling solicitations. Skillfully managing relationships with hotel’s top accounts. Indentifying and maintain constant communication with the hotel’s key accounts.
        1. Actively selling room nights through outside sales calls, telemarketing, site tours, etc.
          1. Actively selling to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.)
            1. Ensuring sales contracts meet hotel standards
            2. Maintaining accurate sales files, production reports, and trace system
              1. Ensuring sales files are effectively worded and maintained to company standards. Ensuring sales calls are documented in both physical and electronic files.
              2. Knowledgeable and follow through on all policies including trademark usage, meeting space policy, room rates, sales presentation procedures, etc.
                1. Ensuring sales staff maintains current information regarding hotel services, marketing programs, etc.
                2. Attending trade shows and Central Reservations Office visits as needed
                3. Meeting sales goals. Developing and implementing monthly sales action plans; ensuring that the sales department team members achieve their sales activity goals and room night production goals and leading the sales effort by his or her own example.
                4. Monitoring sales staff productivity
                5. Ensuring that the hotel maintains appropriate inventory levels of collateral materials and promotional supplies 
    • Revenue Management

      1. Attending and actively contributing to hotel’s weekly revenue management meetings
      2. Understands and helps determine hotel pricing and rate improvement strategies
        1. Knowledgeable in evaluating incremental profit potential of rate-sensitive business through revenue displacement analysis
          1. Completing necessary training in order to obtain GRO Certification
          2. Knowledgeable of and familiar with Travel Click reporting and proficient in evaluating Travel Click data

     

    • Marketing/Business Planning

      1. Establishing sales department objectives with GM. Monitoring progress against hotel and department objectives throughout the year by reviewing all relevant daily reports.
      2. Monitoring travel agent commission reports, feeder market analysis, and all other relevant sources of business reports
        1. Completing all weekly and monthly reports accurately and timely
        2. Effectively conducting market research, market segment tracking, and competition analysis. Monitoring market penetration and assessing hotel position in marketplace. Understands and can draw accurate conclusions from Smith Travel Research reports. 
    1. Developing and implementing effective advertising and promotional programs utilizing effective monthly action plans
      1. Establishing 30-60-90 day action plans with GM and sales staff accurately and in a timely manner

     

    • Community Relations

      1. Maintaining active involvement in community and industry organizations
      2. Maintaining communication with competitive hotels, Convention & Visitors Bureaus, and Chamber of Commerce
      3. Participating in community activities, employee activities, and guest events
      4. Ensuring opportunities are made available to the GM to participate in joint sales calls

     

    • Human Resources Management

      1. Managing sales department and assuming direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, recruiting, training, selection, counseling, and motivation
        1. Continually supporting and promoting Quality Oil Company’s Core Ideology, history, culture, and growth
          1. Ensuring all key employees are on personal career development plans to consistently develop talent and opportunity for growth
            1. Discussing and assisting with departmental objectives. Ensuring sales staff knows hotel goals.
            2. Conducting weekly sales meetings with documented meeting minutes
            3. Treating employees fairly, consistently, and with respect. Setting a positive example for all subordinates. Recognizing and rewarding excellent performance. Maintaining a positive work environment. Encouraging and facilitating teamwork, trust, and respect to build strong work relationships.
            4. Delegating projects and duties appropriately
            5. Managing upward effectively 
    • Training

      1. Scheduling and ensuring all employees participate in relevant orientation programs, service skills training, telemarketing courses, etc.
      2. Conducting training programs in an effective and engaging manner
      3. Taking responsibility for own training and career development 
    • Inter-Departmental Relations

      1. Coordinating and maintaining effective relations with other departments in the hotel to promote excellent guest service
      2. Is aware of all departments’ roles and responsibilities. Coordinating with other departments on joint tasks as they relate to sales, particularly front office.
      3. Attending and actively contributing in weekly staff meetings, ensuring all other departments are aware of hotel sales efforts, promotions, and booking/group activity.

     

    Requirements                                                                                                                                            

     

    • Prior sales and marketing experience is required
    • Prior hospitality sales experience is strongly preferred
    • Prior supervisory experience is preferred
    • Prior event/meeting/conference experience is preferred
    • Prior experience with hotel computer systems, analytical tools, and spreadsheet programs is preferred
    • Ability to plan, organize, and lead the activities of others
    • Excellent interpersonal and relationship building skills
    • Excellent time and project management skills
    • Customer-service oriented
    • Strong multitasking and organizational skills 
    • Strong problem solving and critical thinking skills
    • Strong initiative and work ethic
    • Strong attention to detail
    • Ability to work in a fast-paced environment
    • Excellent communication skills – verbal and written
  • 19 Days Ago

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Quality Mart Assistant Manager
  • Quality Mart by Quality Oil Company LLC
  • Kernersville, NC FULL_TIME
  • Safe/Fun Environment - Full time w Benefits!! Quality Mart Assistant Managers are chosen leaders who are responsible for assisting in all convenience store operations. The Assistant Manager provides s...
  • Just Posted

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Quality Plus Manager
  • Quality Plus/GOGAS owned by Quality Oil Company
  • Belews Creek, NC FULL_TIME
  • Duties include but are not limited to, daily paper work and bank deposits, hiring and training of all staff, inventory ordering, control, and stocking, cleanliness of inside and outside of property in...
  • 4 Days Ago

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Quality Mart Area Supervisor
  • Quality Oil Company
  • Salem, NC FULL_TIME
  • Position DescriptionQuality Mart Area Supervisor Reports To: Director of Retail OperationsFLSA Status: Exempt Position Summary Quality Mart Area Supervisors are responsible for the oversight of QM sto...
  • 1 Month Ago

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Quality Plus Assistant Store Manager
  • Quality Plus/GOGAS by Quality Oil Company LLC
  • Belews Creek, NC FULL_TIME
  • Great Opportunities!! Safe Environment -- Flexible schedules -- Bi-weekly Pay - Full Benefits!! Position Summary Quality Plus Assistant Managers are responsible assisting in the overall operation of t...
  • Just Posted

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Night Audit
  • ABC Investments and Management
  • Winston, NC FULL_TIME
  • NIGHT AUDITORNight Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards a...
  • 18 Days Ago

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0 Claims Quality Audit Director jobs found in Winston Salem, NC area

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Director of Quality
  • The Judge Group
  • Greensboro, NC
  • Description:As Quality Assurance Director, you will be responsible for overseeing all aspects of Quality Assurance and S...
  • 3/28/2024 12:00:00 AM

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Quality Supervisor
  • British American Tobacco
  • Winston Salem, NC
  • Reynolds American is evolving at a pace like no other organization. To achieve the ambition we have set for ourselves, w...
  • 3/28/2024 12:00:00 AM

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QUALITY CONTROL ASSISTANT
  • Horizon Tool Inc
  • Greensboro, NC
  • Job Description Job Description About Us: Horizon Tool Inc. is a renowned leader in the automotive aftermarket field, sp...
  • 3/27/2024 12:00:00 AM

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Quality Specialist Performance
  • British American Tobacco
  • Winston Salem, NC
  • Reynolds American is evolving at a pace like no other organization. To achieve the ambition we have set for ourselves, w...
  • 3/27/2024 12:00:00 AM

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Manufacturing Department Manager
  • Leggett & Platt, Incorporated
  • High Point, NC
  • **Manufacturing Department Manager** **Location:** High Point, NC, US We make life more comfortable. Leggett & Platts ov...
  • 3/27/2024 12:00:00 AM

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Director of Quality Management
  • Select Specialty Hospital - Greensboro
  • Greensboro, NC
  • Overview: Critical Illness Recovery Hospital Director of Quality Management At Select Specialty/Regency Hospitals, a div...
  • 3/25/2024 12:00:00 AM

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Shift Leader
  • CKE
  • Greensboro, NC
  • POSITION SUMMARY The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with ma...
  • 3/25/2024 12:00:00 AM

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Quality Specialist
  • CSL Plasma
  • Winston-Salem, NC
  • Responsibilities: Mgr Center • Has overall authority for center operations production goals, monitor net yields, and imp...
  • 3/12/2024 12:00:00 AM

Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2019 estimated population of 251,907 it is the second largest municipality in the Piedmont Triad region, the fifth most populous city in North Carolina, and the eighty-ninth most populous city in the United States. With a metropolitan population of 676,673 it is the fourth largest metropolitan area in North Carolina and is expected to keep that fourth spot for many more years. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Bui...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Claims Quality Audit Director jobs
$144,983 to $207,194
Winston Salem, North Carolina area prices
were up 1.5% from a year ago

Claims Quality Audit Director in Olympia, WA
Based on our compensation data, the estimated salary potential for Claims Quality Audit Director will increase 16 % over 5 years.
December 23, 2019