Claims Quality Audit Manager jobs in Battle Creek, MI

Summary: The main goal of the Shipping Manager is to maintain shipping flow to meet QAP goals and customer demands. The Shipping manager will work closely with management and team to ensure quality and developing future QAP leaders. A successful Shipping manager will be able to communicate across multiple departments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Continuously strive to drive, improve, and monitor QAP companywide KPI’s: safety (6s), people, quality, cost of production, delivery and inventory, continuous improvement, finance/cash and commercial.
• Observe customer orders, route and map out loading of loads according to customer locations.
• Research and analyze daily/weekly/monthly reports. Research root of shipping errors. Provide appropriate coaching, direction corrective action to resolve issues.
• Ensures employee and departmental compliance with all QAP policies, procedures, values, and mission.
• Ensure that employee conduct is free from any form of harassment (sexual, racial, religious, etc.). Immediately reporting violations to supervisor or Human Resource Manager.
• Administer and lead 8D problem solving process.
• Administer and lead standardized work list process.
• Ensure that all employees actively participate in and complete appropriate training (on the job, classroom, or otherwise). Ensure all training is evaluated and proper documentation is maintained.
• Maintain daily two-way communication with team. Provide updated information on current business status.
• Evaluate management and overall department performance through formal and informal performance appraisals. Provide continuous coaching to engage and motivate team.
• Assign appropriate corrective actions when needed to maintain QAP mission and values.
• Provide last line of defense for quality. Train team to identify and maintain QAP quality standards.
• Maintains complete security and confidentiality of company and employee information.
• Investigates employee concerns promptly and thoroughly creating and environment of trust.
• Facilitate communication between shipping and production departments on status of product fulfillment.
• Communicate and work cross-functionally with Production, Shipping, Sales and Customer Service to ensure alignment with our customer driven strategy and direction.
• Attend and actively participate in all op’s meetings.
• Manage the warehouse to ensure organization.
• Create a culture of positive momentum by holding roadblock meetings. Explore shipping opportunities by utilizing employee input.
• Enforce and support QAP’s 6’s program.
• Complete all required paperwork. Ensure documentation is shared with proper departments.
• Verify and process employee payroll, ensuring compliance with all federal regulations.
• Ability to maintain regular attendance at QAP facility.
• Enforces safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Issues corrective action when needed.
• Ability to maintain regular attendance at QAP facility.
• Any additional task assigned by management.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust

Is widely trusted; is seen as direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn’t misrepresent himself/herself for personal gain.

Managing and Measuring Work

Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; design feedback loops into work.

Drive for Results

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and other for results.

Confronting Directing Reports

Deals with problem direct reports firmly and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Written Communications

Is able to write clearly and succinctly in a variety of communication setting and style; can get messages across that have desired effect.

Education and/or Experience

Bachelor’s degree and 6 years of experience in a manufacturing environment preferably with metals. Or equivalent combination of education and experience.

Language/Reasoning Ability/Mathematical Skills

Ability to read and interpret documents such as excel, and crystal reports. Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and are important, also the ability to apply concepts of basic algebra and statistics. Possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Ability to earn and retain a Hilo License.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit/stand up to 8 hours. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, forklifts and pallets. The noise level in the work environment is usually moderate to loud. Hearing protection is required in all production areas of the plant. The employee is regularly exposed to navigating pedestrian traffic while operating a Hilo. The employee is occasionally exposed to hot, cold and rainy weather conditions. We also always require steel toed shoes and protective eyewear in the plant.

What we offer

Health & Welfare

• Medical, dental, and vision insurance plans for employees and dependents
• Health care & dependent flexible spending plans
• Free Life and AD&D coverage with supplemental coverage options
• Employee assistance programs focused on mental health.

Financial Wellbeing

• Competitive compensation
• Bonus opportunities
• Generous 401(k) plan

Flexibility & Time Off

• Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.
• Hybrid & remote work opportunities available

Community & Personal Development

• Donation matching and time off to volunteer.
• Educational reimbursement

About Us

Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing.

Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

#LI-EB1

Gibraltar Industries – We build companies that make an impact in the world!

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