Claims Quality Audit Manager jobs in Waterloo, IA

POSITION SUMMARY

Plan, direct, and coordinate the Quality Assurance program. Formulate and audit Quality Assurance and Quality Control policies and processes. Stop production and/or hold shipments when product specification or requirements are not met.

Job-specific functions:

• Supervise inspectors and inspection activities.
• Monitor performance of Quality Assurance and Quality Control systems, to ensure effectiveness and efficiency.
• Analyze quality control inspection results and provide feedback and interpretation to production management or staff.
• Communicate Quality Control information to all relevant organizational departments, outside vendors, or customers.
• Confer with sales department to define customer requirements and expectations.
• Create and implement inspection criteria and ensure they are reflected in Work Instructions.
• Direct the tracking of defects, inspection results, other regularly reported Quality Control data.
• Identify critical points in the manufacturing process and recommend inspection operations to be used at these points.
• Identify quality problems or areas for improvement and recommend solutions.
• Instruct Quality Assurance staff in Best Practices.
• Instruct vendors on quality guidelines.
• Participate in the development of product specifications by giving quality based insight to Engineering.
• Produce reports regarding nonconformance of products. (NCMR)
• Review quality documentation.
• Visit supplier facilities to audit or inspect.
• Coordinate the selection and implementation of quality control methodologies and equipment, such as inspection gauges.
• Generate and maintain quality control operating budgets.
• Review and approve quality plans submitted by suppliers.
• Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.
• Stop production and/or hold shipments when product defects are present or when product requirements/specifications are not met.
• Conduct routine and non-routine analyses of in-process materials, raw materials and finished goods.
• Create, maintain, and revise report templates needed for inspection result documentation.
• Evaluate Quality Assurance Best Practices to determine how they might be improved.
• Identify quality problems and recommend solutions.
• Investigate questionable inspection and testing results.
• Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.
• Participate in out-of-specification and failure investigations and recommend corrective actions.
• Review data from suppliers to ensure accuracy and regulatory compliance.
• Supply quality control data to customers when necessary or required.
• Develop and qualify new testing and inspection methods.
• Ensure that cleanliness and safety standards are maintained.
• Participate in internal assessments and audits, as required.
• Serve as a technical liaison between quality control and other departments, vendors, or customers.
• Discard or reject products, materials, or inspection equipment not meeting specifications.
• Inspect finished products for conformance to customer specifications and PEM Quality Standards. (final gearbox inspections).
• Discuss non-conforming issues with Supervisors, Team Leaders, and sometimes with those responsible for the defect, and recommend necessary corrective actions.
• Write inspection reports describing results (final gear-box inspections).
• Adjust, clean, or repair products to correct defects found during inspections.
• Direct workers to position products, components, or parts.
• Interpret and understand all customer requirements. (Terms and Conditions, product requirements, purchase orders, etc.)
• Confer with other supervisors to coordinate operations and activities within or between departments.
• Assign employee training to experienced workers.
• Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
• Monitor employees' attendance and hours worked.
• Requisition inspection equipment, supplies, equipment parts, or repair services.
• Confer with management or subordinates to resolve worker problems, complaints, or grievances.
• Recommend or implement measures to motivate employees and to improve production methods, product quality, or efficiency.
• Recommend or execute personnel actions, such as hiring, evaluations, and promotions.
• Investigate non-conforming issues by communicating with every person needed in order to obtain valid interpretation of consequences and appropriate disposition.
• Maintain, evaluate, revise, and track the Quality Assurance manual.
• Continually focus on Quality Assurance Department development and improvement.
• Conduct weekly Quality Assurance Department Meetings.
• Update/revise Quality Assurance Work Instructions with improvements and new developments.
• E-Sheet review of Quality Assurance staff.
• Oversee and participate in the Best Practice Improvement Opportunity process (per Best Practice) to ensure Corrective Action of non-conforming incidents are implemented into Best Practices.
• Audit Quality Assurance Manual and Department Best Practices.

EQUAL OPPORTUNITY STATEMENT: This company affords equal opportunity to all qualified persons, and no person shall be discriminated against in employment because of age, race, color, religion, sex, national origin, marital status or disability.