Claims Quality Audit Supervisor jobs in Albany, GA

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Heatcraft is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their five market-leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Location: Tifton, GA (100% on-site)

Job Description

WHAT YOU WILL BE DOING

As the Quality Assurance Supervisor, you will be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Typically reports to a manager or head of a unit/department.

Responsibility: The Inspection Supervisors of Quality are responsible for planning, coordinating, facilitating, managing and leading the activities of Production Quality Inspection personnel. Specific responsibilities include oversight of product and process verification, process and procedural compliance, and to drive discipline and accountability within the build and verification processes as it relates to product Quality. A supervisor carries responsibility for the development, training, and coaching of employees, setting individual and team goals, completing performance evaluations for employees, and providing constructive feedback to his team. A supervisor must interface with various functional and program areas within HRP to assure compliance and continuous improvement, including interfacing closely with Quality Engineers to ensure the effectiveness of inspection systems and interfacing with customer representatives.  

Accountability: The Inspection Supervisor is a key member of the leadership team, accountable for overall performance and process of the inspection functions. Supervisors manage first line inspectors and are accountable for the Quality acceptance of all work products and identification and documentation of all nonconformance. This position provides direction to inspectors to achieve efficiencies in inspection processes, world class Quality, and support of on-time delivery. Supervisors report to managers to receive flow-down of applicable Quality directives as defined by the QMS and as directed by the appropriate QMS director and/or manager. Supervisors are responsible for the compliance of manufacturing verification, self-verification, and operator verification (MV/OV/SV) performance within their assigned work areas.  

Authority: Each Inspection Supervisor must apply effective leadership skills to prioritize opportunities for improvement, set expectations, and hold inspectors accountable to achieve compliant standards and improvement mindsets with results-oriented skills. They must exhibit strong planning, coordination, facilitation, analysis, coordination, people and influencing skills to achieve cost, schedule, and Quality objectives. Through monitoring of aging/future tasks, metrics, and performance trends, and coordination with production operations counterparts, supervisors delegate daily tasks and priorities to inspectors in order to meet support and schedule requirements. The inspection supervisor also takes disciplinary actions as appropriate. The Inspection Supervisor has the authority and is empowered to enforce all aspects of HRP Quality Standards to ensure compliance to company standards, certification body and contractual requirements.  

Overall Duties:  

• Oversight for product and process verification, process and procedural compliance 
• Development and training of employees 
• Flow down of HRP and contract program requirements to inspectors 
• Awareness of and assist with Root Cause, Corrective and Preventive Action activity 
• Assigns or oversees the assignment of daily tasks to Inspectors to ensure that workload is distributed to meet production priorities 
• Supervises Inspectors, including problem-solving, scheduling, training, counseling, and completing performance reviews 
• Periodically evaluate/sample inspection tasks to ensure compliance with processes and procedures and competency of personnel 
• Leads in the resolution of ageing units on Production Quality Hold with a regular cadence and follow up with cross functional teams
• Follows all safety guidelines established by the Company, including proper use of safety equipment and relevant safety procedures 
• Suggests and implements changes in working conditions and use of equipment to increase safety and efficiency of shop, department, or work crew 
• Identifies and communicates work goals and initiates or suggests plans to motivate workers to achieve work goals 
• Maintains time and production records, and monitors metrics and trends to address performance needs. 
• Confers with other supervisors to coordinate activities of individual areas 
• Interfaces with other departments and Training to develop and implement training programs as required 
• Confers with Human Resources to resolve personnel issues as needed
• Local Customer Representative Interface 
• Define and infuse differentiating value of Quality 
• Performs other duties as assigned 

Qualifications

What We Are Looking For

To be successful in this role, you will need to have the following:

• Bachelor's degree is preferred.
• Advanced degree desirable.
• At least 8 years of direct experience in the field.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals.
• A wide degree of creativity and latitude is expected.
• Five years’ experience in a Quality control/inspection role, supervisory role, and/or test technician position or equivalent education and experience 
• Effective use of Microsoft Office products for reports, schedules, written communication, presentations, and data evaluations and collection 
• Ability to efficiently use applicable Manufacturing Execution System (MES) & Enterprise Resource System (ERP)
• Efficient working knowledge of ISO9001 standards and understand the requirements 
• Knowledge of Quality systems, concepts, and management and planning tools 
• Demonstrated analytical skills in Root-cause analysis, corrective / preventive actions 
• Ability to work with mathematical concepts 
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations 
• Able to demonstrate applications of the standards to the Quality and Environmental Health & Safety (ESH) organization 
• Ability to create a culture that promotes positive relations, safe working environment and drives continuous improvement 
• Ability to manage ambiguity, consistently exercises sound judgment, general business acumen, and lead a group of diverse people and personalities 
• Ability to effectively communicate with all levels of employees 
• Excellent interpersonal skills for collaboration, communications, and presentations 
• Customer communication and interface experiences 

The Compensation range for this position is approximately $70,000 - $90,000 and will be based on the candidate’s qualification, experience, and education. 

WHAT WE OFFER

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Our HR Generalist position is ideal for anyone looking for a diverse working environment with long term growth possibilities.  Lennox offers employees a variety of flexible work options, as outlined in Lennox's FlexWork guidelines, including the potential opportunity for remote work for select positions.  This role is currently designated as 100% on-site.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company match and 1-year bonus 
• Employee Stock Purchase Program 
• Community involvement opportunities 
• Robust Employee Assistance Program
• Relocation assistance is available 
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves.  Lennox is an equal opportunity employer.

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