Claims Quality Audit Supervisor jobs in Springfield, OH

Position Overview

The purpose of this position is to monitor, audit, inspect and plan the quality of products and services in accordance with corporate quality procedures. This position also assists the Manager of Quality in auditing Quality Processes and Procedures.

Essential Job Duties and Responsibilities

· Works to supply products and services that meet or exceed the customers’ expectations. Follows the documented quality systems and processes that are continually being improved to satisfy our customers’ needs.

· Develop and define process control requirements and measurement systems; creates and improves control plans.

· Identify sources of variation that result in defects and customer complaints, using variation reduction tools such as 6 Sigma.

· Work collaboratively with cross functional team on product development using APQP Core Tools, with the goal to identify and prevent defects prior to production.

· Lead problem solving with all levels of the organization including Engineering and Manufacturing use disciplined methods such as 8D.

· Understand, support, and provide appropriate activities and training related to the Production Part Approval Process (PPAP).

· Develop sampling plans, quality standards, and process control instructions for use by manufacturing in monitoring and reducing variation.

· Serves as Internal Auditor and perform audits of quality processes to ensure compliance, and lead teams to develop corrective actions for non-conformances.

· Assist in the development of quality processes & procedures in order to create effective and standardized work practices.

· Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, RMA’s, complaints, and/or quality trends.

· Interacts with customers and supplier representatives on quality issues.

· Determine root cause and corrective action for quality or process issues.

· Directs workers engaged in measuring and testing product and tabulating data concerning materials, product, or process quality and reliability.

· Contribute to the company's continuous quality improvement and cost reduction programs.

· Support product manufacturing, process engineering, and new product development. This could include analyzing process flows, methods of manufacturing, and new procedures.

· May assist Manager or other managers in other duties or special products as needed.

Critical Skills, Knowledge, and Abilities

· Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

· Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

· Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems. Use of problem-solving tools such as 8D, DMAIC, A3, or others.

· Production and Processing: Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

· Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

· Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers and subordinates by telephone, in written form, e-mail, or in person.

· Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

· Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

· Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

· Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

· Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety for the protection of people and property.

· Interacting with Computers: Using computers and computer systems to set up functions, enter data, process information, develop forms, present informational reports, etc.

· Tools: Computers, office equipment, personal protective equipment (hardhat, safety glasses, etc.), measuring devices such as tape measure, micrometer, calibration, Faro arm, etc.

· Technology: Electronic mail software, Microsoft Office software, ERP software, data base user interface and query software.

Qualifications

· This position requires the individual to have a bachelor’s degree (B.A. or B.S.) in a related field from a four-year college or university with a minimum of 5 years’ related manufacturing experience; or CQE designation with a minimum of 5 years’ experience in manufacturing or quality.

· Strong working knowledge of Geometric Dimensioning and Tolerancing (GD&T).

· Previous experience with ISO 9001, QS 9000, and/or IATF 16949 standards and its requirements.

· Experience in Quality System tools such as advanced quality planning (APQP), FMEA, Control Plans, Process Flow, Gage R&R, and Capability Studies are required.

· Good verbal and written communication skills.

· Excellent attention to detail.

· Experience with measuring devices (CMM, micrometers, calipers, height gauge, tape measures).

· Hands-on experience creating and/or updating quality documentation such as work instructions, inspection standards, test procedures, etc.

Preferences

· Professional certificates relevant to position.

· Prior Project Management experience.

· Prior experience with automotive quality tools such as APQP, PPAP and 8D.

· Working understanding of other quality systems and quality standards, such as TS, Lean, etc.

· Prior experience with metals or manufacturing.

· Previous experience with Microsoft Dynamics NAV or similar ERP (enterprise resource planning).

Supervisory Responsibilities

· Supervises and gives direction to the quality team, which includes handling of timecard approvals and disciplinary occurrences.

· Site champion for corporate quality initiatives.

· QMS management.

· Organizing and attending site-specific quality meetings.

Working Environment and Conditions

· Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be in a stationary position and move about the buildings. The employee is frequently required to reach with hands and arms and be able to

communicate verbally and in writing and take direction. The employee is frequently operating a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The employee is sometimes required to lift and/or move up to 25 pounds.

· Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Position may be required to work overtime, nights, and weekends to conduct inspections, training, and investigations. Some travel is required to the other company facility location, customers, and/or vendor sites.

NOTE: The duties and responsibilities listed above are intended to describe the general content of and requirements for the performance of this position. It is not constructed as an exhaustive list of duties, responsibilities, and requirements. The incumbent may be required to perform other duties as assigned. Management reserves the right to assign or reassign duties and responsibilities to this job at any time.