Claims Quality Auditor jobs in Harrisburg, PA

```Duties```
- Greet and welcome guests upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest complaints or issues in a professional and timely manner
- Assist guests with reservations, room assignments, and special requests
- Operate phone systems and handle incoming calls with proper phone etiquette
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

```Skills```
- Strong guest service skills with a friendly and welcoming demeanor
- Excellent customer service skills with the ability to handle difficult situations diplomatically
- Proficient in front desk operations and hotel management software systems
- Multilingual abilities are a plus, especially in languages commonly spoken by hotel guests
- Knowledge of phone systems and ability to handle high call volumes
- Familiarity with night audit procedures is preferred but not required
- Attention to detail and ability to multitask in a fast-paced environment
- Strong communication skills, both verbal and written
- Ability to work independently as well as part of a team

This position offers an opportunity to work in the hospitality industry, providing exceptional service to hotel guests. If you have a passion for customer service and enjoy working in a dynamic environment, we encourage you to apply.

Please note that this is a general job description for a Front Desk Agent position. Duties and responsibilities may vary depending on the specific hotel or establishment.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: No less than 16 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person