Claims Quality Auditor jobs in Kansas City, KS

Description

• Monitor claims through auditing and data entry activities and track claims for timeliness.
• Ensure claims are adequately documented in processing system.
• Work closely with the Underwriting team to ensure any changes required to claims are made in the system prior to payment.
• Process loss claims for payment.
• Provide clear, concise, accurate and timely communication with the policyholder from the beginning to end of the claims processes.
• Provide support to other regions as needed through cross-training activities.

• Two years of relevant and progressive professional experience
• High School diploma or equivalent is required.
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy to communicate effectively both orally and in writing with employees and customers.
• Sound analytical skills with an attention to detail, as well as problem-solving aptitude.
• Ability to effectively and efficiently multi-task, set and shift priorities, and adapt to change.
• Ability to handle sensitive and/or confidential material strictly in accordance with company policy, Risk Management Agency (RMA) guidelines, etc.

• Ensures Accountability. Take personal responsibility and ownership of successes and challenges.
• Communicates Effectively. Actively seek out and communicate with key stakeholders in all situations.
• Resourcefulness. Determine how to meet customer and employee needs and finds the resources to get it done.
• Customer Focus. Every interaction is a customer and is handled with empathy and seriousness.
• Instill Trust. Make intentions clear and meet shared challenges together, showing respect for the relationship and the team.