Claims Quality Auditor jobs in Lynchburg, VA

Front Desk employee

Reports to: Front desk Manager/ GM

Primary Duties:

*Checks guests into and out of the hotel in an accurate, speedy, and courteous manner

* Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts

*Ensures that all hotel keys are distributed to the appropriate parties and that guests privacy is maintained.

*Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer serviced and maintenance issues.

*Offers guests assistance whenever possible

*Responsible for resolving escalated customer relations issues.

*Answer inquiries pertaining to hotel policies and services.

*Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

*Responsible for positively representing and promoting the property.

*Ensures systems and procedures are in place and followed for guest safety and security.

*Ensures that the lobby and front desk area is clean, organized, visually appealing and well stocked with all necessary supplies.

Properly complies, completes, and distributes reports to all management and relevant staff.

*Reports any maintenance, security, or safety issues to the appropriate staff.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person