Claims Supervisor jobs in Saginaw, MI

Property Claims Supervisor

Manages a team of adjusters focused on providing superior service to our policyholders and independent agency partners. Candidates must live in the state of Michigan as this is a hybrid position in Michigan with responsibilities to be in our home office as well as in the field.

Responsibilities:

• Interact with policyholders, our agency partners, vendors and other departments to maintain superior customer service and to ensure prompt and fair claim resolutions
• Coordinate relevant claims information with Loss Control, SIU, Underwriting, Marketing, etc. to proactively manage risks that effectively helps us offer a competitive product
• Provide guidance and training to adjusters throughout the state of Michigan to achieve department and company goals
• Effectively align the team’s daily operations to business objectives
• Balance and manage the team and independent adjuster workloads
• Provide technical guidance to team members on personal, commercial and farm losses
• Complete file reviews, approve payments promptly and provide settlement authority
• Oversee files to maintain quality standards and to ensure company practices are being followed
• Talent management and development for field adjusting or other positions within PSM
• Assess and manage employee performance and productivity
• Assist in Catastrophe Planning and Management
• Identify and preserve salvage and subrogation opportunities.

Qualifications:

• 7 years direct claims experience required; 3-5 years in claims management preferred
• Effective leader with a positive attitude, willingness to adapt to changing technology and the ability to operate efficiently in a fast paced claims environment
• Highly organized, detail driven and the ability to prioritize and delegate work as appropriate
• Knowledge of personal, commercial and farm polices and the Michigan regulatory environment
• Proficient in assessing coverage and reserve evaluation
• Familiarity with construction practices and principles
• Insurance industry designations preferred; AIC, CPCU
• Proficient with Microsoft Office Suite and scoping/writing structural estimates in Xactimate

Physical Requirements:

• Periods of sitting, standing, working at a computer, including video calls and in person meetings
• Ability to meet with claims staff in field

This position is based out of our Home Office in Flint, Michigan with the current hybrid work schedule. Candidates MUST live in the state of Michigan and be available to work in the home office Tuesday - Thursday.

• Monday and Friday: optional WFH
• Tuesday-Wednesday-Thursday: in-person at home office location
• Overall business travel-less than 10%

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have an AIC or CPCU certification?

Experience:

• direct claims insurance adjusting: 7 years (Required)
• claims insurance adjusting management: 3 years (Required)

License/Certification:

• Michigan Driver's License? (Required)

Work Location: In person