Company Details
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
The company is an equal opportunity employer.
Responsibilities
We have an opportunity for a Property Claims Supervisor to join our Berkley One team. You will oversee operations, as well as quality and assurance of our TPA partners for property claims. This role is centered around providing expert management and oversight of property claims processes, quality, and ensuring high quality customer service provided by our TPA contracted network. While the primary focus is for property claims, experience in auto claims is a considered experience for the role.
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
- Lead the adjustment and management of high-value property claims, ensuring superior customer service to Berkley One customers, agent partners, as well as internal and external business partner
- Conduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end-to-end, including coverage reviews, reserving, negotiation, and settlement
- Apply property claims expertise to make well-informed decisions and guide the resolution of claims effectively
- Analyze and interpret insurance coverage, clearly communicating positions in accordance with Berkley One guidelines and under the direction of the Property Claims Manager
- Direct and manage assignments to external experts and legal counsel, ensuring efficiency and quality standards
- Evaluate detailed information regarding coverage, estimated scope, and damage costs, and ensure fair settlements within the confines of the policy contract
- Set and adjust reserves within authority limits, recommending reserve changes as needed
- Assist with vendor contracts and ensuring service level agreements are adhered
- Travel as necessary for business-related activities such as mediations, arbitrations, and trials (approximately 10-15% travel)
- Other duties as assigned
Qualifications
- Bachelor's Degree or equivalent experience
- A minimum of 7 years' experience in property claims management, specifically focusing on high-value residential and personal property claims, including collectibles
- Vendor management experience, management of contracts, and understanding of service level agreements applied in practice for quality assurances
- Broad knowledge of construction, estimating and estimating systems, Symbility preferred
- Background in auto claims management is a plus, but not a prerequisite for this role
- Demonstrated capability in handling complex coverage issues and a deep understanding of insurance and legal principles
- Proficiency with high-net-worth policy coverages and services
- Excellent analytical, decision-making, interpersonal, communication, and negotiation skills
- Professional demeanor and the ability to maintain composure in high-pressure situations
- You have a strong sense of accountability, fun and adventure
- Natural curiosity; you love learning how things work and you are always looking for innovative improvements
Additional Company Details
We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Sponsorship not Offered for this Role