Clerical Supervisor jobs in Lawrence, MA

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

PT Clerical Assistant, Corporate & Professional Education

Monday-Friday, Hours 10am-2pm but must be flexible to vary hours between 9am and 5pm.

Danvers Campus

Non-benefited position

DUTIES AND RESPONSIBILITIES:

• Greet students, instructors, and other customers/guests.
• Answer incoming and make outgoing calls.
• Retrieve and respond to voicemail and email messages and troubleshoot and triage as needed.
• Register and assist students with courses in person, on the phone, or registering online via NSCC's website (Banner) or shopping cart.
• Assist instructors with their materials, evaluations, certificates and book order information.
• Create constant contacts and maintain Constant Contacts lists in gmail for marketing purposes
• Perform front office duties in a timely manner (including registrations and instructor and student reminder communications via email and phone).
• Responsible for handling confidential information.
• Perform other related duties as assigned.

Requirements:

• One year of related clerical experience in a customer service setting, or the equivalent combination of education and experience. Associates Degree preferred.
• Must exhibit exceptional interpersonal and customer service skills.
• Knowledge of and ability to create content for digital platforms and social media (Facebook, Instagram, Twitter, Linked IN and Constant Contact).
• Extensive database experience and strong technical skills required: Banner preferred.
• Familiarity with standard office equipment and procedures.
• Must be detail oriented, possess strong computer skills and be proficient with Microsoft Office Suite.
• Must possess excellent organizational skills and be able to interact effectively with instructors, students and the general public.
• Must have the ability to prioritize tasks, self-starter and work independently.
• Successful experience interacting with culturally diverse populations.
• Bilingual (Spanish) preferred.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment

Additional Information:

SALARY: $18.00 per hour, non-benefited position

STARTING DATE: ASAP

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

Submit resume and cover letter indicating how your experience matches the qualifications of the position.