Clerical Supervisor jobs in Roanoke, VA

General Definition of Work

Performs work answering phones, transfering phone calls to appropriate staff, greeting guests and clients, assisting visitors with sign in and seating, coordinating maintenance requests and maintenance emergencies, processing outgoing mail, delivering mail to the post office mail box at the end of the day, coordinating check pick-up with vendors, and other work as apparent or assigned.

This position reports to the Executive Assistant to the Executive President.

Essential Functions

• Answers phones and forwads calls to the appropriate party.

• Processes maintenance requests.

• Processes daily outgoing mail.

• Greets clients and visitors.

• Enters maintenance requests received by phone into the Yardi software system and calls maintenance technician for any emergency requests.

• Assists visitors to the building including, UPS, Fedex or USPS mail couriers.

• Assists clients waiting in the lobby.

• Announces client appointment arrivals to Housing Choice Voucher caseworkers.

• Makes copies for maintenance requests or for apartments listed in binder in lobby area.

• Restocks supplies and ensures delivered packages are picked up by staff.

Minimum Qualifications

High School Diploma or GED and one (1) to two (2) years of experience in Office Administrative Procedures, Reception, Data Entry, Front Desk, Switchboard Operator, Mail Distribution, or a combination of equivalent education and experience.

Preferred Qualifications

Associates degree in business administration, Proficiency in Microsoft Office, including Outlook and Word.

Special Qualifications

Valid state identification or driver’s license in the Commonwealth of Virginia.

Working Conditions

• Employees sit frequently or most of the time of the time but may sometimes walk or sometimes stand for periods of time.

• This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.

• Sensory requirements include standard vision requirements, ability to convey detailed or important instructions to others accurately, loudly or quickly and standard hearing requirements. #HP