Clerical Supervisor coordinates all clerical functions for various departments to improve efficiency and effectiveness of assigned operations. Oversees numerous office functions, including but not limited to clerical work, word processing, data maintenance, report filing, and telecommunications response. Being a Clerical Supervisor ensures compliance with established corporate standards. May require a bachelor's degree. Additionally, Clerical Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Front Office / Receptionist
Job Description / Summary
PRIMARY FUNCTION
The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties.
RESPONSIBLE FOR
Performing general clerical duties as well as daily patient charges and assisting with maintaining the efficient operation of the facility.
SPECIAL DEMANDS
Must be able to accept responsibility and respect authority. Must demonstrate good judgement and common sense. Willingness to work under pressure.
QUALIFICATIONS
EDUCATION : Must have completed the twelfth grade level of school.
EXPERIENCE : Background of secretary / receptionist work.
PRIMARY DUTIES
RECEPTIONIST DUTIES
ANSWERING PHONE : Answer phone before third ring using a pleasant voice state
Good Morning / Afternoon, company name and who is speaking". If the person calling is trying to reach someone who is not available, always offer to take a message.
NEW PATIENT : When new patients call to schedule appointments they should be given an appointment within 24-48 hours, if possible.
Obtain patient's name, phone number, diagnosis, referring doctor, frequency and duration as stated on prescription and
insurance information. Use new patient referral sheets to log this information. Call insurance company for verification of insurance, percentage of coverage for rehab services, deductible information and if this has been met and precert rehab services if required.
If patient is workman's comp, then prior authorization for frequency and duration must be done prior to patient's first appointment.
Fill out workman's comp authorization form, be sure and obtain a(employer's name, file or claim number, address) mail claims and length of authorization.
Pre-cert workman's comp if indicated by adjuster and log precert information on bottom of workman's comp authorization form so future authorization will be easily noted to precert.
CHECKING IN PATIENTS : Greet patients upon arrival and provide them with a sign in sheet. Always use patient's name when addressing them, if possible.
Provide new patients with patient information sheet and either financial or workman's comp information sheet. Obtain rehab prescription and copy of insurance cards.
Make patient's chart according to instructions in PATIENT CHARTS. Make up charge ticket for therapist inputting patient's name, date and therapist initials.
Notify appropriate office personnel that patient is ready to be brought back for treatment.
CHECKING OUT PATIENTS : have designated office personnel discuss patient's account, insurance coverage and inform them of their ESTIMATED portion of their bill.
Set up payment schedule and have patient sign appropriate promissory note if applicable. Collect patient's co-payment daily.
Schedule patient for next appointment.
SCHEDULING PATIENTS : Schedule patients on a weekly / daily basis for their appointment times, trying to accommodate work schedules when necessary.
Inform patient if they require specific appointment times to schedule their appointments early for the coming week. When scheduling patient for the next weeks appointments, ask if they have a return appointment with their physician and write 'Letter to Doctor" above their name on appointment book prior to M.D. visit
Last updated : 2024-03-07
Clear All
0 Clerical Supervisor jobs found in Tuscaloosa, AL area