Client/Server Operations Manager plans, manages and provides work direction to mainframe and client/server operations. Establishes guidelines to monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Manager develops operational policies and procedures, and determines most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Manager typically reports to top management. The Client/Server Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client/Server Operations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Pay rate range: $28/hr. to $30/hr. on w2.
Location: 85 Challenger Rd., Ridgefield Park, NJ, USA-Hybrid • (Monday through Thursday in office)
Top Skills:
Data Analysis/Entry, Vendor Management, Microsoft office • (Excel/PPT)
Position:
We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset • better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.
This full-time position Manages the day to day operations of the outsourced Business Center (BC). The operations Supervisor will be expected to execute the operational duties to contact center and vendor operations in alignment with approved operational goals. The Operations Supervisor audits vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI’s. This position will serve as a liaison between client, Consumer accounts and contact center associates/Management.
Roles and Responsibilities:
• Interact with multiple departments (internal and external): Consumers (External • staff), Delivery Partner (External- staff), Departments (Internal • staff), Business Center Vendor (External - Supervisor teams to floor associates)
Necessary Skills / Attributes:
• Flexible and adaptable to fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction • Works effectively with competing priorities
• Sales-driven; and can perform root-cause analysis to quickly find and present resolutions • looking for someone that is tactical
• Strong Proficiency with Microsoft Office • Excel & PPT
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