Client/Server Operations Manager jobs in Denver, CO

United Ground Express (UGE), a subsidiary of United Airlines Inc., supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

JOB SUMMARY:

• Responsible for building and maintaining a positive work environment, strong employee relations, and collaborative relationships among the management and union represented employee base
• Responsible for operational compliance, audits, financial reporting and budgeting
• Provides coaching and direction to achieve or exceed performance and quality standards
• Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals
• Ensure all employees are properly trained and understand their assigned duties
• Ensures the assigned location operates in a safe, caring dependable and efficient manner at all times
• Ensure all injuries, incidents, accidents, and/or customer service issues are properly documented and corrected
• Comply with all safety, security, and customer service quality standards and procedures.
• Perform other duties as assigned

• College Degree of equivalent work experience required
• Ability to manage airport operations independently
• Demonstrates a calm demeanor during periods of high volume or irregular operations
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem solving skills and drive for excellence
• Organization and planning skills
• Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
• Strong leadership skills, with the ability to motivate and coach others
• Flexible schedule availability to provide oversight to a 24 hour per day 7 days per week operation including weekends and holidays
• MS Office applications

Note: For internal candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition Landing Page.

SALARY RANGE: $68,000 - $74,000 UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass OR DIA Parking, and more.

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Denver International Airport