Client/Server Operations Manager jobs in Elkhart, IN

Block by Block is seeking a highly motivated and experienced individual to join our team as an Operation Manager in Elkhart, IN. As an Operation Manager, you will play a pivotal role in leading and managing our team to ensure the cleanliness, safety, and overall vitality of the Elkhart community.

How would you like to earn a great living while making a difference? Do you believe that one great interaction can make someone’s day? Well, so do we. In fact, that is what Block by Block and this opportunity is all about.

Our mission says it all. “With pride, we make public spaces friendly and vibrant for the communities we serve.”

The Operation Manager position is the “Lead Ambassador” in charge of all aspects of our programs including personnel, budget, equipment and deployment. This role works directly with our clients and customers to not only to deliver daily services throughout the district, but also deliver continual program improvements as well.

This is a great opportunity for someone that has a special blend of strong leadership, great work ethic, executive budgeting skills, customer service, and business management skills. We need a leader that will take pride in their employees and community.

This is (small) team with lots of moving parts. Our most successful leaders are diverse in skills, are versatile in every way and can quickly work to solve problems. We need an independent thinker with a strong understanding of people management, client management, strategy, project management and deadlines.

Specific daily responsibilities of the Operations Manager may include:

·Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!

Hands-on working management in the field to provide coaching, mentoring, and continuous training on standard policies and procedures

Continual adjustments to the deployment of resources to match changing needs. This includes resources of the “humankind.” Basically, redeploying according to daily needs.

· Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what our General Managers do. (We need an innovator to lead our teams in our downtowns.)

· Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Kronos Timekeeping, Budgets…you get the idea.

You will love this job if:

· YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS that engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor helps.

· You have solid work history and longevity of at least 5 years with previous employers

· You have supervised a large/small team

• You enjoy working outside in all weather. Yes, all weather.
• You are a problem solver. Remember, we need innovators.
• You know what Quality Assurance means…This means exceeding client expectations and exceeding your team’s expectations
• You have “a little dirt never hurt anybody” mindset. (You’re going to get dirty a lot)
• You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
• You have a “do what is right” mindset. Integrity is a must!
• You like a varied work schedule. Event support is a must, and the Operations Manager will need to lead the team during event seasons.

You will not love this job if:

• You don’t enjoy projects
• You don't appreciate a fun culture!
• Tend to be indecisive and have trouble making quick, effective decisions. (We can’t hold your hands. You have to be a strong leader.)
• If you are inflexible and can’t work outside of a M-F 9-5 position when necessary
• Do not like talking to people or prefer to work alone, because this is not that job.
• Like to sit at a desk and file papers all day, because this is not that job.
• Like to know exactly what your day will be like, because this is not that job.

Block By Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Block By Block is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full-time

Pay: $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Elkhart, IN 46514: Relocate before starting work (Required)

Work Location: In person