Client/Server Operations Supervisor supervises and provides work direction to mainframe and client server operations. Monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Supervisor work involves making decisions on personnel actions such as hiring, terminations, and promotions, developing operational policies and procedures, and determining most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Supervisor typically reports to a manager or head of a unit/department. The Client/Server Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Client/Server Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner
- Assists with inventory counts and updates to ensure accurate in-stock information for customers
- Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger
- Leads door to floor merchandise preparation process; achieves productivity target by setting goals and monitoring pace of work
- Provides guidance to Operations team to prepare merchandise in a timely manner
- Manages and engages pricing and signing team and the promotional price signing process within the store
- Manages the Operations team to complete price changes accurately and on time in order to maximize sales
- Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution
- Submits weights and measures audit results and addresses any noted issues
- Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes
- Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.)
- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink
- Manages the annual inventory process
- Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines
- Manages all equipment, facility repairs and maintenance
- Responsible for the completion of Operations associate training and policy compliance
- Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
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Work Location: In person
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0 Client/Server Operations Supervisor jobs found in Baton Rouge, LA area