Client/Server Operations Supervisor supervises and provides work direction to mainframe and client server operations. Monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Supervisor work involves making decisions on personnel actions such as hiring, terminations, and promotions, developing operational policies and procedures, and determining most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Supervisor typically reports to a manager or head of a unit/department. The Client/Server Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Client/Server Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Managing and overseeing daily operations within the department
· Meeting customer and company KPI's and SLA's on a weekly, monthly and yearly basis
· Facilitating effective Problem Solving & Root Cause Analysis as needed
· Training, monitoring, evaluating, supervising and disciplining employees based on goals and duties
· Verifying employee time/payroll information and authorize overtime
· Assisting in managing department workforce, reinforcing company policy and procedure and establishing and maintaining healthy working relationship across the organization
· Showing initiative and making suggestions for improving processes
· Assisting with planning and budget process
· Working in a fast paced environment handling multiple tasks with complex deadlines
· Communicating with customers, vendors and employees
· Coordinating with other departments within the company
· Overseeing all LTL/Drayage operations
· Ensuring that all customer IRG requirements are met
· Able to make quick and precise decisions
· Work well with high number of seasonal temporary employees
Must have experience in working with drivers.
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