Client/Server Operations Supervisor jobs in Toledo, OH

Client/Server Operations Supervisor supervises and provides work direction to mainframe and client server operations. Monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Supervisor work involves making decisions on personnel actions such as hiring, terminations, and promotions, developing operational policies and procedures, and determining most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Supervisor typically reports to a manager or head of a unit/department. The Client/Server Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Client/Server Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Operations Supervisor
  • Ward Trucking, LLC
  • Perrysburg, OH FULL_TIME
  • Advertising Title:


    Req #:
    11887

    Company:
    Ward Trucking, LLC


    Job Code:
    SVCTROPS

    Location:
    Toledo


    Employment Status:
    Full Time

    City:
    Perrysburg


    Area of Interest:
    Manager

    State:
    OH


    Rate of Pay:
    Competitive Salary and Benefits Package




    Job Description




    JOB TITLE: Operations Supervisor

    REPORTS TO: Service Center Manager

    OVERVIEW OF ROLE: To ensure the customer is always serviced first. To assist in achieving our growth goals and contribution dollar goals while balancing costs to generate a profit. To create and implement the service center Operations plan in accordance with service center’s Desired State.

    DUTIES AND RESPONSIBILITIES:

    • Plan, direct and control freight operations in line with our intent of always servicing the customer first.
    • Create and update action steps on the service center tension chart in accordance with operational goals.
    • Attain specific operational goals as outlined on the service center tension chart in the areas of overall MPI Performance, missed pickups, on-time service, clerical support overtime, Weight and Inspection goals, and Safety and Operations Audits score. Work with audit results to ensure service center is in compliance with both Safety standards and Operations standards. Empower and hold management team accountable to achieve same goals.
    • Coordinate and/or delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management.
    • Effectively use Computerized Dispatch System, prepare routes and dispatch local P & D drivers. Ensure all freight is out for delivery according to service standards and customer requirements.
    • Handle phone calls from customers in accordance with Ward’s telephone etiquette and customer service standards. Assist service center office staff with customer service phone calls regarding scheduling appointment freight, tracing, customer problem resolution, etc.
    • Support both Operations and Sales efforts within the service center as well as across service center lines.
    • Control service center costs to keep them within plan, including risk minimization for the company in all areas such as claims and safety.
    • Participate in monthly Business Development meeting with Sales Leader and other appropriate supervisory staff members in order to identify problems and / or progress with regard to achieving service center goals. Accountable to update and / or make additions to the service center tension chart based on output of monthly meeting. Must be prepared to discuss output with Vice President of Operations and Director of Regional Sales at quarterly review.
    • Work closely with Safety Department to ensure compliance with Safety audit, company policy and external regulations.
    • Recognize and/or reward employee contributions (through verbal acknowledgement, mention in the Driving Force Newsletter, gift certificate, letter from you, etc.). Confront negative or inappropriate behavior, resolving the issue.
    • Properly communicate company policies and plans to all associates and communicate employee feedback to the appropriate department / service center.
    • Ensure the work environment within the service center is customer focused, positive and based on trust and respect thus ensuring we maintain a non-union status at the service center.
    • Hold effective weekly meetings with management team.
    • Pursue personal development opportunities and encourage others along the same path.
    • Work closely with Human Resources Department to ensure compliance with company policy and external regulations.
    • Adhere to green book guidelines on structure.





    Job Requirements:




    REQUIREMENTS:

    • Three to five years working experience in the motor carrier industry preferred, including knowledge of operations, clerical procedures, and DOT and HAZMAT regulations.
    • Must have basic understanding of customer service and desire to support Ward’s quest to always service the customer first.
    • Must have proven track record of effective supervision performance.
    • Must have knowledge of all local geographical areas covered direct by service center.
    • Must be physically able to walk the dock and in trailers on surfaces that may be slippery and wet at times, be able to move freight with or without aid of freight handling equipment, be able to bend, twist, climb and move about in small spaces, and able to lift and reach objects.
    • Must have previous management experience and ability to work well with and direct others.
    • Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally.
    • Must be organized and able to work with PC.
    • Must be able to work hours as required and travel if necessary.
    • Must be prepared to assume shift operations with little or some advance notice.
    • Must be able to perform all job duties of a supervisor including AS400 (computer) functions as well as deal with other General Office departments as required.

    This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

  • 2 Days Ago

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Operations Supervisor
  • SCHUPAN & SONS INC
  • Toledo, OH OTHER
  • Job Details Job Location: SAPS Toledo - Toledo, OH Salary Range: Undisclosed Description We believe our employees make us the best. To support our employees, we provide benefit offerings for our emplo...
  • 19 Days Ago

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Field Operations Supervisor
  • Rudolph Libbe Group
  • Walbridge, OH FULL_TIME
  • JOB LOCATION Walbridge, OH JOB CATEGORY Operations GEM Service provides comprehensive services and technologies to keep facilities operating at peak efficiency for occupants. Services include HVAC and...
  • 20 Days Ago

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Operations Supervisor - Monroe, MI
  • Badger Daylighting Corp.
  • Monroe, MI FULL_TIME
  • Description The Operations Supervisor reports to the Branch Manager and is an integral part of the operations leadership. The operations supervisor is responsible for many aspects of the day-to-day op...
  • 26 Days Ago

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Terminal Operations Supervisor
  • CSX
  • North Baltimore, OH FULL_TIME
  • Job SummaryAssists the Terminal Manager with all of the functions of running an intermodal terminal, including coverage for Terminal Manager in all functions while they are unavailable.Primary Activit...
  • 11 Days Ago

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Assistant Dining Operations Supervisor
  • Catawba Island Club
  • Port Clinton, OH FULL_TIME
  • Position Summary: Catawba Island Club (CIC) invites you to join our team where we create exceptional experiences for our members through private dining and a diverse range of events, including wedding...
  • 1 Month Ago

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0 Client/Server Operations Supervisor jobs found in Toledo, OH area

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Delivery Specialist - MiniBulk (Walbridge, OH)
  • Univar Solutions Inc.
  • Walbridge, OH
  • Press Tab to Move to Skip to Content Link Skip to main content Home Careers by Category * Accounting and Finance * Corpo...
  • 3/29/2024 12:00:00 AM

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Team Leader
  • The Judge Group
  • Napoleon, OH
  • Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innov...
  • 3/29/2024 12:00:00 AM

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Operations Supervisor
  • Syncreon
  • Trenton, MI
  • We are looking for an experienced Operations Supervisor at our Trenton, MI. location to plan, direct and coordinate the ...
  • 3/28/2024 12:00:00 AM

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Emergency Operations Coordinator
  • Bon Secours Mercy Health
  • Oregon, OH
  • At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
  • 3/28/2024 12:00:00 AM

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Operations Supervisor - Monroe, MI
  • Badger Daylighting Corporation
  • Monroe, MI
  • The Operations Supervisor reports to the Branch Manager and is an integral part of the operations leadership. The operat...
  • 3/28/2024 12:00:00 AM

C
Assistant Dining Operations Supervisor
  • Catawba Island Club
  • Port Clinton, OH
  • Position Summary: Catawba Island Club (CIC) invites you to join our team where we create exceptional experiences for our...
  • 3/27/2024 12:00:00 AM

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Warehouse Operation Coordinator
  • Meijer, Inc.
  • Newport, MI
  • As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community...
  • 3/26/2024 12:00:00 AM

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Operations Supervisor
  • Syncreon America, Inc.
  • Trenton, MI
  • Plan, coordinate work, train, motivate, monitor and evaluate performance of team members; ensure their ability to safely...
  • 3/25/2024 12:00:00 AM

Toledo (/təˈliːdoʊ/) is a city in and the county seat of Lucas County, Ohio, United States. Toledo is in northwest Ohio, at the western end of Lake Erie bordering the state of Michigan. The city was founded in 1833 on the west bank of the Maumee River, and originally incorporated as part of Monroe County, Michigan Territory. It was re-founded in 1837, after conclusion of the Toledo War, when it was incorporated in Ohio. After the 1845 completion of the Miami and Erie Canal, Toledo grew quickly; it also benefited from its position on the railway line between New York City and Chicago. The first...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client/Server Operations Supervisor jobs
$90,250 to $118,726
Toledo, Ohio area prices
were up 1.3% from a year ago