Client Services Director - Home Care jobs in Ann Arbor, MI

Join our DYNAMIC team at Bickford Senior Living as an Director of Home Care! The Director of Homecare is the operations and sales leader who drives the culture and performance of the Home Care Office. This position works closely with the Assistant Director to ensure excellent Client care and engagement, optimal sales results, and financial performance.

This position offers a full suite of benefits options that vary based on employment status. Some of the benefits include, but are not limited to:

• Competitive wages!
• Tuition Reimbursement!
• Medical, Dental, Vision, 401k & ROTHk (with employer Match)!
• Benefits start the 1^st of the month following 30 days of employment!
• Prescription savings plans!
• 529 Savings Plan for educational expenses!
• A great working environment where purpose is found!
• Pay available daily

"There is no higher calling, no greater purpose than a caregiver. Somehow, we’ve come to believe that caregiving is just for some of us and not all. Yet, at our core, we are all made to love, connect, to extend ourselves in service to others. The question is… do we have the will to love, do what it takes, and risk ourselves in caring, even when the burden is great? In times of happiness and sadness, we are that caregiver” - www.bickfordseniorliving.com/caregivers-manifesto

The Director of Home Care is responsible for successfully directing and coordinating all activities relating to the growth and development of the business.  They are also responsible for overseeing all functions performed by the office staff.

Responsibilites:

·         Develop and manage the annual location operational plan and budget.  

·         Develop, support, and drive the marketing plan.  This includes but is not limited to developing relationships and marketing to referral groups including local hospitals and health systems, hospice and home health, marketing to the CCRC community, local geriatric care managers and aging life care professionals, web marketing, social media including but not limited to Facebook and LinkedIn.  

·         Effectively follow the sales process in all aspects of client and family engagement from initial inquiry to Care Consultation that leads to new clients.  

·         Provide leadership and management of all HomeCare departments such as finance, staffing, human resources, client services, and home care sales which affect operational efficiency and achievement of the operational goals. 

•          Adhere to all company policies, procedures, and business ethics codes and ensure that they are implemented and communicated to all employees. 

•          Maintain and establish strong relationships with the community and leadership team.

•          Maintain and establish strong relationships with referral partners. 

•          Perform any and all other functions and responsibilities deemed necessary for the successful operation. 

Education/Experience Requirements: 

•          Associates Degree Required 

•          Bachelor’s Degree Preferred 

•          Four to ten years of related business experience or an equivalent combination of education and work experience may be considered 

•          Must possess a valid driver’s license 

ABOUT BICKFORD SENIOR LIVING:

Bickford Senior Living is a community of caregivers who are dedicated to doing whatever it takes to enrich our resident’s happiness. Founded in 1991 in Olathe, Kansas, by the Eby Family. Mary Bickford, the matriarch of the family, was the first resident of a Bickford Branch and our namesake. That location became the start of a tradition of caring that has extended to over 50 locations in 7 states. Although Bickford Senior Living has grown in size… we pride ourselves in the family environment that is the foundation on which Bickford has served thousands of residents and employees throughout the years.

www.bickfordseniorliving.com/our-story

At Bickford, you will…

Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

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