Client Services Director - Home Care jobs in Burlington, VT

Home Care Assistance of Greater Burlington is seeking a Client Care Manager to join us in our mission to Change the Way the World Ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the caliber of our caregivers, the responsiveness of our staff and our expertise in Live-In care. We embrace a positive, holistic approach to aging centered on the evolving needs of older adults.

As a Client Care Manager, you would assist clients and their families with decisions related to aging, available services and long-term care planning. This individual will assess each family situation by evaluating the client’s functionality, health, emotional state and living environment, as well as their financial needs, in an effort to enhance their overall quality of life. Care Managers are also responsible for outreach work to attract new client referrals.

Position Essential Duties & Responsibilities:

• Uses professional care management skills to independently assess and reassess client status, including physical and mental health, social resources, environmental safety, economic resources and functional ability.
• Drafts, implements and revises the client Plan of Care to ensure appropriateness, effectiveness, efficiency and client satisfaction.
• Collaborates with families and other service providers to facilitate care coordination and information sharing.
• Provides supportive counseling to and conflict resolution with clients and family members; serves as an advocate for the well-being of the client.
• Makes referrals to appropriate community agencies such as crisis intervention, legal advocacy and counseling agencies for medical, mental, physical, financial, legal and social needs.
• Assists in matching and scheduling of caregivers for client needs.
• Committed to eliminating open shifts including a willingness to provide fill-in caregiving work to assure client satisfaction.
• Actively follow-up with potential and active contacts in our community to network and grow the business.
• Proactively networks with and referral markets to the local peer eldercare professionals.
• Provide portions of our caregiver training.

Position Knowledge and Skills Requirements:

• Bachelor’s Degree in Gerontology, Psychology, Nursing, Health and Human Services, or another related field preferred. Licensure in Clinical Social Work highly desired
• A minimum of 2 years’ experience in geriatrics and/or care management required; other professional experience may substitute
• RN, PT, PTA, OT, LiCSW, or Care Management Certification (CCM or CMC) required
• Previous work in the home care industry and/or caregiving a plus
• Experience in sales a plus
• Ability to interface effectively and professionally with client committee, including family, physicians, attorneys, etc.
• Ability to work in a team environment required
• Excellent written and verbal communication skills required
• PC/Mac literacy required
• Valid driver’s license and proof of current auto insurance required

Position Benefits:

• $60,000 to 80,000 base salary
  • Plus quarterly bonus plan up to 20% of base.
• Additional off-hour caregiver pay for fill-in shifts
• Two weeks paid vacation
• One week paid Sick Leave
• 401K with Company matching
• A supportive, caring work environment
• Significant career and leadership opportunities with a small, dynamic, and rapidly expanding business in Vermont.

Start your rewarding career with Home Care Assistance today. Apply now!

Home Care Assistance of Greater Burlington’s main office is in Essex Junction, VT. We service clients in Burlington, Essex Junction, South Burlington, Stowe, St. Albans and the surrounding areas. We are Vermont's top rated non-medical home care company and the only winner of the 2024 Home Care Pulse Leaders in Experience and Caring.com Caring Super Stars awards. We want your passion for excellence. By joining the dynamic team of professionals, you will provide a valuable service to our clients, partner with health care professionals and help to change the way the world ages.