Client Services Director - Home Care jobs in Chico, CA

POSITION DESCRIPTION

Responsible for the following rehabilitation services: Rehabilitation, Acute Therapy including Physical Therapy, Occupational Therapy and Speech Therapy. With the direction from the VP of Rehabilitation Services, the position will oversee, direct and coordinate operational activities and programs associated with the day-to-day operations of the Rehabilitation Services through the delivery of cost effective and quality services. Expected to exercise management responsibility over the areas ensuring efficient services that are designed to meet the needs of patients, physicians, clinical partners and staff.

QUALIFICATIONS

• Must be a graduate of an approved school of Occupational Therapy, Speech Therapy, or Physical Therapy, with a Bachelor of Science or Arts Degree.

• Must be currently licensed in Occupational Therapy, Speech Therapy, or Physical Therapy.

• Must have at least five (5) years of clinical experience.

• Must have at least two (3) years of leadership experience.

RESPONSIBILITIES.

• Assumes ultimate responsibility for rehabilitation service operations within assigned region.

• Responsible for service and operational excellence of all assigned activities to ensure the delivery of quality services and/or outcomes required to meet or exceed the expectations of those utilizing or are impacted by our rehab departments.

• Mentors and trains new Director of Rehab (DOR’s) to assure consistency of quality rehab services across the region. • Responsible for providing adequate coverage of therapy services in all facilities in the region.

• Plans, organizes and directs operational activities of Rehabilitation Services; implements system-wide strategic initiatives. Identifies program development needs of individual facilities and assists staff in implementation.

• Responsible for integrating the strategic plan of the organization with the business operations.

• Reviews the quality and appropriateness of the total services delivered and of individual therapy programs for effectiveness and efficiency, using pre-determined criteria.

• Provides management oversight for the development of high quality, cost effective clinical programs within areas of responsibility.

• Responsible for all aspects of service line programs/activities, including program development, patient satisfaction and performance improvement activities.

• Develops and fosters effective collaboration between facility departments, clinical staff leadership and other affiliates services (inside and outside of the facility) to ensure an integrated approach to providing services and fulfilling the center’s goals and objectives.

• Develops and implements strategic plans to accurately forecast revenues, expenses and capital requirement for service lines.

• Develops and manages annual budgets for the areas of responsibility and performs periodic cost and productivity analysis.

• Develops new business strategies to enhance market share and improve overall performance of the areas of responsibility.

• Markets the service lines to physicians and community to achieve projected volumes and market growth.

• Works through the management team and clinical staff leadership, serving to help reduce cost, enhance revenues, increase patient satisfaction, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.

• Establishes policies and procedures for compliance with all regulations; monitors compliance to policies and procedures; responsible for the implementation of the Integrated Strategic and Financial Plan as it applies to rehabilitation services by participating in the ongoing review of goals and objectives; Implement and monitor strategic plan tactics and develops programmatic solutions.

• Develops and maintains staffing plans based upon volumes, patient acuity, anticipated workload, skill-mix and competency requirements.

• Provides leadership support to Rehabilitation Service directors and therapist in the form of resources, tools, education and training.

• Oversees preparations of rehabilitation services for licensure certification surveys.

FullShift Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.