Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Incumbent serves as an Outpatient/Inpatient Client Service Technician for Case Management (CST-CM). The Client Services Technician will receive and works with culturally diverse low-income populations having multiple barriers experiencing health disparities such as: educational inequalities, poverty, environmental threats, inadequate access to healthcare,, domestic violence issues, substance abuse, and or mental health issues. The Client Service Technician for Case Management works with a multidisciplinary team within the healthcare quality service delivery setting. The CST is responsible for delivery polite, courteous and empathetic customer service for patients of Case Management Services and at time may be assigned to assist with Utilization Review. The Client Service Technician-Case Management reports directly to the Director of Care Coordination.
NECESSARY QUALIFICATIONS
Education:
High school diploma or GED
Experience:
Certifications
Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association (AHA) (if none, will give 3 months to obtain BLS). If unsuccessful at obtaining required certification within required due date, the employee will be terminated from employment.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Work requires walking, periods of standing, and sitting. Work also requires extensive periods of time working at a personal computer. Must be able to lift up to 25 lbs (i.e. supplies); must be able to distinguish numbers, letters, and colors.
Mental:
Contacts often require tact and sensitivity as those related to stressful situations such as death, dying and catastrophic illnesses. Must be able to prioritize, use good judgment, and coordinate a variety of issues while being frequently interrupted. The incumbent performs difficult and complex assignments that are Service Unit wide in scope and encompass a variety of compliance activities and requirements. The work requires the ability to deal relatively independently with the interrelated elements that affect patient services and assessed needs in order to resolve or prevent any delays in service and any other controversial matters that may arise. The work requires diversity in professional nursing/ social work and compliance knowledge and experience.
Environmental:
Incumbent may be exposed to infectious diseases, dust, fumes, and gases for a prolonged period of time. May occasionally be exposed to chemical agents and loud noises.
ESSENTIAL FUNCTIONS
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0 Client Services Director - Home Care jobs found in Flagstaff, AZ area