Client Services Director - Home Care jobs in Fort Worth, TX

The Client Care Coordinator delivers on our mission to change the way the world ages by making positive, powerful impacts on families. As Client Care Coordinator, you will be expected to work closely with our team on all caregiver and client activity including caregiver applicant screening, interviewing, hiring, caregiver development and retention, service delivery, client relationship management, and client acquisition. In addition, you will be responsible for our consistent and high-quality service delivery, professionalism and the accuracy of our care records and the direct management of our caregiver team. As Client Care Coordinator, you will function as a hands-on Manager with a focus on supervising caregivers, managing schedules, scheduling Clients and ensuring delivery of HCA’s brand of premium client care.

The Client Care Coordinator will ensure the satisfaction of new and existing Clients by supervising and coaching care teams to use our Balanced Care Method which promotes healthy nutrition as well as mental and physical activities using the Cognitive Therapeutics Method, and Hospital to Home Care services to provide premium level services. You will take a hands-on approach and coordinate with our team to execute the responsibilities outlined below and .

In sum, you will screen, interview, hire, train, coach and schedule caregivers and coordinate with a team of internal staff and external vendors and senior health care partners as well as client care duties as assigned.

MUST LIVE in Arlington, Grand Prairie, Mansfield or close surrounding areas

Job Benefits:

• Competitive pay
• Access to earned wages prior to pay day
• Paid Time Off
• 401K
• Health Benefits
• Make a difference in a senior's life

Apply today – seeking an Client Care Coordinator to join our team!

Job Responsibilities:

• Recruiting, interviewing, screening, and hiring new caregivers in accordance with our Employee Hiring Procedures
• Understanding our Caregiver Policies and Procedures and conducting Caregiver Orientation and ongoing re-orientation/training sessions
• Managing our Caregiver Team, responding to requests, providing leadership and support where needed, ensuring that caregivers are complying with our policies and procedures, and manage our client and Caregiver schedules as well as master timesheets
• Supporting the Client Acquisition process with Caregiver matching (ensure there is a personality/skill/experience fit between our Caregivers and the client), Caregiver interviews, and Caregiver introductions/in-home training
• Enter Intake Calls into WellSky and convert them into assessment appointments by asking prospects the right questions to learn about their situation, addressing their questions about our services, and providing information about our differentiators
• Maintaining all paper and electronic client and caregiver files to DADS/HHS standards to ensure HIPAA standards
• Maintaining our operating margins and Caregiver wage scales and ensuring compliance with any applicable labor or home care regulations
• Conducting in-home visits and check-ins to ensure the accuracy and consistency of our services and to address any emergencies or care needs that may arise
• Communicating in a professional manner with our caregivers, clients, and their families when applicable to ensure a positive and successful relationship
• Provide supportive counseling to and conflict resolution with clients and family members; serve as an advocate for the well-being of the client
• ***Provide after-hours support for our clients and Caregivers (including evenings and weekends) – this support may include email, telephone, shift coverage including hourly and live in clients/and or home visits***
• Conducting and assisting with marketing events
• Ensuring our operations are compliant with all local regulations and Home Care Assistance policies and procedures. This includes the proper documentation of applicant, employee, and client processes
• Be in compliance and understand the Home Care Assistance Policy Manual
• ***Perform other duties as assigned***

Job Qualifications:

• WellSky Home Care Software experience or similar highly preferred
• CNA/ in-home care experience highly preferred
• Bachelor's/Associate's degree preferred
• Experience in Customer Service
• Strong computer skills including Microsoft Office programs
• Ability to work under pressure and manage multiple demands in a timely fashion
• Excellent written and verbal communication skills
• Management experience

Start your rewarding career with Home Care Assistance today. Apply now!

Home Care Assistance of Arlington’s main office is in Arlington. We service clients in Arlington, Irving and the surrounding areas. This position may require travel to one or more of these areas.

Work Remotely

• No

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• caregiving: 5 years (Preferred)

Work Location: In person