Client Services Director - Home Care jobs in Kansas City, MO

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Coordinator
  • Home Instead
  • Kansas, MO FULL_TIME
  • Objective:

    Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.

    The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. As a Training Coordinator they will be responsible for the execution and organization of all training programs for Care Professionals. This position will also require the support of shared services.

    Primary Responsibilities:

    • Reflect the core values of AV Home Care Services LLC, DBA an independently owned and operated Home Instead Senior Care franchise.
    • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
    • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
    • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
    • Work with other team members to coordinate various aspects of a client’s care.
    • Conduct Client/CAREGiver introductions with every new client and with every new CAREGiver
    • Create and maintain client and responsible party records documenting all quality assurance meetings.
    • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
    • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
    • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed.
    • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
    • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    • Create a monthly training calendar.
    • Schedule and conduct Care Pro Orientation
    • Evaluate and update all orientation and training materials as needed.
    • Schedule and conduct Care Pro Training, In-services, and Alzheimer’s Training

    Secondary Responsibilities:

    · Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form.

    · Perform all other functions and responsibilities deemed necessary.

    · Conduct introductions, care consultations and quality assurance visits as deemed necessary.

    · Maintain regular attendance to execute job responsibilities.

    · Conduct Family Education sessions as needed.

    Education/Experience Requirements:

    • College degree preferred​​​​​​​
    • One year’s experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
    • Must possess a valid driver’s license.
    • LPN preferred.

    Knowledge, Skills, and Abilities:

    • Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community.
    • Must have the ability to present a professional appearance and demeanor.
    • Must have the ability to operate office equipment.
    • Must have computer skills and be proficient in Excel and Word
    • Must have the ability to work as a part of a team.
    • Must have the availability to work evenings or weekends as required.
    • Must be patient and congenial on the telephone.
    • Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies and procedures.
    • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.

    Job Type: Full-time

    Pay: $40,000.00 - $50,000.00 per year

    Schedule:

    • Monday to Friday

    Work Location: On the road

  • 10 Days Ago

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Client Care Coordinator
  • Home Instead 528
  • Kansas, MO FULL_TIME
  • Objective: Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging ...
  • 14 Days Ago

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Consumer Directed Services (CDS) Attendant
  • At Home Care
  • Liberty, MO PART_TIME
  • We offer our At Home Care family: Flexible scheduling to fit your lifestyle WEEKLY PAY and Direct Deposit Top pay wage scale- Get paid $15.00 per hour Home Health Aide education If you’re seeking a re...
  • 6 Days Ago

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Director of Nursing Services
  • Riverdell Care Center
  • Boonville, MO FULL_TIME
  • Boonville Area Skilled Nursing Home is looking for an energetic Director of Nursing (DON) responsible for overseeing the nursing administrative function of the home. The Director of Nursing must exhib...
  • 12 Days Ago

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Director of Dining Services
  • Tutera Senior Living & Health Care
  • Kansas, MO OTHER
  • Job Details Job Location: Tutera Offsite Location - Chesterfield, MO - Chesterfield, MO Salary Range: Undisclosed DescriptionDirector of Dining Services NEW CONSTRUCTION SENIOR LIVING COMMUNITY – Ches...
  • 7 Days Ago

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100% Work-From-Home: Client Services Representative
  • Global Elite Texas
  • Independence, MO FULL_TIME
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career!We're lo...
  • 5 Days Ago

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0 Client Services Director - Home Care jobs found in Kansas City, MO area

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Membership Coordinator
  • Boys And Girls Clubs Of Greater Kansas City
  • Kansas City, MO
  • Job Description Job Description Position Classification: Part-time, Hourly Reports to: Unit Director General Function Th...
  • 3/19/2024 12:00:00 AM

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Direct Service Provider/BCaBA
  • Integrated Behavioral Technologies, Inc.
  • Kansas City, KS
  • Direct Service Provider/BCaBA Integrated Behavioral Technologies - Kansas City, KS and surrounding areas Summary of Duti...
  • 3/19/2024 12:00:00 AM

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Client Development Director | Remote, USA
  • Careerbuilder
  • Leawood, KS
  • The Client Development Director is responsible for portfolio management and service delivery of all aspects of the cyber...
  • 3/19/2024 12:00:00 AM

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Director, Customer Service
  • Minted, LLC
  • Kansas City, MO
  • **Director, Customer Service** Remote / Customer Service / Full-Time The Director of Customer Service is responsible for...
  • 3/17/2024 12:00:00 AM

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Member Services Advisor
  • VETERANS OF FOREIGN WARS OF THE UNITED STATES
  • Kansas City, MO
  • Job Details Job Location Kansas City Location - Kansas City, MO Position Type Full Time Salary Range $35,880.00 Salary/y...
  • 3/17/2024 12:00:00 AM

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Field Service Representative
  • Schneider Electric
  • Kansas City, KS
  • Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role w...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative - Community Development & Public Works
  • CITY OF GARDNER
  • Gardner, KS
  • Description The City of Gardner is accepting applications for a Customer Service Representative. Under the supervision o...
  • 3/15/2024 12:00:00 AM

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Client Service Manager
  • Gallagher
  • Kansas City, MO
  • About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
  • 3/15/2024 12:00:00 AM

Kansas City is the largest city in the U.S. state of Missouri. According to the U.S. Census Bureau, the city had an estimated population of 488,943 in 2017, making it the 37th most-populous city in the United States. It is the central city of the Kansas City metropolitan area, which straddles the Kansas–Missouri state line. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$71,010 to $87,485
Kansas City, Missouri area prices
were up 1.7% from a year ago

Client Services Director - Home Care in Fremont, NE
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Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019