Client Services Director - Home Care jobs in Muskegon, MI

Are you a compassionate, detail-oriented individual who believes in the values of kindness, generosity, teamwork, progress, and responsibility? Do you have a knack for fostering exceptional customer and employee relationships? If so, Comfort Keepers invites you to join our team in Traverse City as a Care Coordinator.

About Us:

At Comfort Keepers, we are dedicated to making a positive impact on the lives of seniors and caregivers alike. Our core values of kindness, generosity, teamwork, progress, and responsibility drive everything we do.

Role Overview:

As a Care Coordinator, you will play a pivotal role in coordinating and managing the in-home care and services of our clients. Your mission is to ensure that our clients receive the highest quality home care while supporting our caregivers in delivering compassionate services.

Benefits:

· Make a living while making a difference! Wages are dependent on skills and experience and will be negotiated at time of job offer.

· Medical, dental, and vision insurance

· Short term disability insurance

· Paid time off

· Employee Assistance Program (EAP) for support to develop quality of life and personal and professional development

· 401(k) with employer matching – immediate vesting

· Be supported by a caring and compassionate team

· Paid training on the job

Key Responsibilities

Service Quality:

· Identify skills and credentials required for clients and any training needs for assigned care team members. Enter as credential.

· Communicate training needs to Quality Care Supervisor (QCS).

· Update Care Plans as details become available and as care evolves.

· Address and respond to concerns & issues as they arise.

Schedule Management:

· Work with the client/family to determine and set up the weekly schedule.

· Review schedule for quality and consistency.

· Assist Territory Scheduler with concerns/client openings and conflicts.

Communication:

· Call assigned new clients within 24 hours of sign-up to introduce yourself.

· Visit assigned clients within the first 2 weeks of service either in the home or virtually as is practical.

· Assist Territory Scheduler in contacting clients and family to confirm schedules and inform them of care team changes.

· Contact Care Team members to ensure they understand Care Plans and assignment expectations.

· Make follow-up calls to caregivers and clients per tasks assigned and as needed to ensure satisfaction.

Onboarding:

· Introduce, or arrange introductions for, new caregivers at their first shift, either in-person, or virtually. Ensure new caregivers have the support they need to feel comfortable at their first assignment.

· Identify coaching and training needs and provide QCS.

Support for Quality Care:

· Respond to concerns about clients and assignments.

Team Collaboration:

Collaborate effectively with team members to ensure the highest level of care.

Travel:

· Travel to other Northern Michigan areas as required to fulfill your role.

· This will be required to do in home visits and reassessments with your assigned clients.

Other Duties:

· Complete other tasks as assigned by the Quality Care Manager to ensure excellent service experience.

· Answer and transfer telephone calls.

· Assist with daily scheduling as requested when circumstances require.

· Document all activity in scheduling software as required including phone calls in and out, using tags, and making notes.

· Participate in team meetings as requested.

· Work proactively with other members of the team to anticipate changing client and caregiver needs and to communicate effectively with all internal and external members of the care team.

· Participate in the On Call Care Coordinator weekend.

· Prospect Calls.

· This job description reflects our commitment to core values and the quality of care we provide. If you embody our values and believe you are the ideal candidate for this role, we encourage you to apply today and become a part of our mission to make a difference in the lives of seniors and caregivers.

Required qualifications:

· Bachelor’s degree or equivalent work experience preferred

· Prior experience in the medical field required

· Ability to communicate effectively with seniors and a dynamic and diverse staff

· Competent in Microsoft 360 and ability to learn industry specific software

· Valid Driver’s License and insured vehicle

· Clear background check

Company Website: www.comfortkeeperstc.com

Benefit Conditions:

Waiting period may apply.

Only full-time employees are eligible.

Join Comfort Keepers in making a meaningful impact on the lives of seniors with your kindness, generosity, teamwork, progress, and responsibility. Apply now and be a part of our dedicated team!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person