Client Services Director - Home Care jobs in Racine, WI

At Master Services Plumbing, Heating, Cooling, and Drain Cleaning, we know that high-quality customer service is the backbone of a successful business. That's why our Lake Geneva, WI office is hiring a motivated person to become an entry-level full-time Client Care Representative! If you're committed to providing the best customer service possible, keep reading!

WHAT DO WE OFFER?

From plumbing solutions and HVAC expertise to duct and drain cleaning, we're dedicated to ensuring our clients' homes are comfortable and safe. What sets us apart is our culture of camaraderie and teamwork. Our employees thrive in a supportive environment where everyone is valued, respected, and encouraged to grow. From excellent benefits to advancement opportunities, we ensure our team is taken care of. Join us and become part of a company where your skills are celebrated and your contributions make a real difference!

EXCELLENT COMPENSATION

You earn $17.50/hour with adjustments based on performance reviews. We offer dental, a 401(k), and these terrific benefits:

• Union rate-based pay
• 100% paid health insurance
• 100% paid life insurance (with family)
• 100% paid short- and long-term disability
• SIMPLE IRA with a 3% match
• 7 paid holidays
• Paid time off (PTO)
• Paid training
• Monthly $50 gym stipend
• Annual bonuses and spiffs
• Company truck for techs
• Gas card for techs (gas card has $8 - $10k year value!)
• Job security (no layoffs since 2008)
• Fun workplace and company culture

Become our entry-level Client Care Representative to inspire your office team, develop your skills, and most of all - have fun!

REQUIREMENTS

• Excellent communication skills and phone etiquette
• Strong customer service and problem-solving skills
• Ability to multitask, manage a calendar, and maintain files
• Team spirit with a positive attitude and ability to motivate others
• Attention to detail and organizational skills
• Ability to participate in sales meetings and take on other job duties as needed

If you're committed to learning more, following our core principles, and displaying our philosophy, you could be a great fit for this Client Care Representative position!

DAY-TO-DAY AT OUR OFFICE

This customer service position works from Monday - Friday, 8:00 am - 4:30 pm, with some flexibility depending on business needs. You attend company meetings on Thursdays at 7:00 am and have an on-call schedule for our call center.

As our Client Care Representative, you're at the heart of our call center. With a cheerful attitude, you follow phone scripts to speak with customers and assist them. You treat every call with a sense of urgency, and you go the extra mile to make things right with unhappy customers. You're also responsible for making outbound phone calls to perform telemarketing duties, follow up with clients, and reach out to referrals.

By maintaining accurate computer records, documenting customer complaints, running reports, and collaborating with your team, you ensure smooth call center operations. This entry-level position provides ample opportunities to learn more and grow.

Join us in this entry-level phone call center position and help our office reach new heights!