Client Services Director - Home Care jobs in San Antonio, TX

Job Posting: Home Health LVN/ RN Client Coordinator

Position: Home Health LVN/ RN Client Coordinator

Location: San Antonio, Texas

Company Overview: At AA Care Services, we pride ourselves on providing exceptional care to our clients, empowering them to live independently and comfortably in their own homes. Our team is dedicated to delivering compassionate care, personalized attention, and outstanding customer service. As we expand our programs, we are seeking a compassionate and detail-oriented LVN/ RN to join us as a Client Coordinator, focusing on delivering exceptional customer service to our clients and their families.

Position Overview: We are looking for a caring and dedicated LVN (Licensed Vocational Nurse) or RN (Registered Nurse) to serve as our Client Coordinator. The Client Coordinator will play a crucial role in ensuring a seamless transition for clients into our lines of business, providing personalized attention, support, and guidance every step of the way. This role requires strong clinical skills, excellent communication abilities, and a passion for delivering exceptional customer service to our clients and their families.

Key Responsibilities:

- Conduct initial assessments of clients referred for PAS or Nursing services, focusing on understanding their unique needs, preferences, and goals for independent living.

- Build trusting relationships with clients and their families, providing compassionate support, answering questions, and addressing concerns throughout the intake process.

- Collaborate closely with clients, their families, and healthcare professionals to develop customized care plans that prioritize their comfort, dignity, and independence.

- Coordinate the scheduling of PAS and/ or Nursing services, ensuring that clients receive the support they need when they need it, with a focus on responsiveness and flexibility.

- Serve as a resource and advocate for clients and their families, providing information, education, and guidance on navigating the home care system and accessing community resources.

- Ensure compliance with regulatory requirements, documentation standards, and quality assurance protocols, maintaining accurate and up-to-date client records.

- Participate in regular communication with clients, families, and caregivers to monitor satisfaction, address concerns, and adjust care plans as needed.

Qualifications:

- Current LVN license in good standing with the state board of nursing.

- Minimum of 2 years of clinical experience, preferably in home health or a related healthcare setting.

- Strong interpersonal skills and a genuine commitment to delivering exceptional customer service.

- Excellent communication skills, with the ability to empathetically engage with clients and their families, listen to their needs, and respond effectively.

- Proficiency in computer skills and electronic health records (EHR) systems.

- Ability to work collaboratively as part of a multidisciplinary team, prioritizing client-centered care and advocacy.

- Ability to perform skilled nursing visits and use clinical judgement to ensure the client is serviced by the most appropriate services.

- Dedication to upholding the highest standards of professionalism, integrity, and compassion in all interactions.

- Ability to lift up to 50lbs.

- Bend and stoop as required.

- Proficient in Microsoft and electronic Medical Records.

Position Type: Full-time

Benefits:

- Competitive salary

- Comprehensive benefits package, including medical, dental, and vision insurance

- Paid time off and holidays

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health

Physical setting:

• Long term care
• Nursing home

Standard shift:

• Day shift

Supplemental schedule:

• Extended hours
• Holidays
• On call

Weekly schedule:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Have you worked in Home Health?

Education:

• Associate (Preferred)

License/Certification:

• LVN/RN License (Preferred)
• Driver's License (Preferred)

Ability to Commute:

• San Antonio, TX 78209 (Preferred)

Ability to Relocate:

• San Antonio, TX 78209: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person