Client Services Director - Home Care jobs in Stockton, CA

Required Qualifications

• High School diploma
• Social Service Director Certification
• One year of supervised social work experience in a health care setting working directly with individuals.

Key Tasks and Duties

• The Social Services Director will facilitate residents’ safe transition back into the community through interdisciplinary discharge planning and arrangement of community based services and follow-up care. The Director will also assist residents and their representatives in locating and accessing financial, legal, and other community resources.
• The Director will oversee the process of Advance Care Planning for each resident upon admission, and make sure that any Advance Directives are reviewed with the resident/ resident representative on a regular basis.
• The Director will ensure that staff members are made aware of the resident’s code status and end-of-life wishes and will assist with informing and educating residents and their representatives about health care options and ramifications.
• Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
• Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse, and cooperates with all investigations.
• Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• As a condition of employment, completes all assigned training and skills competency.
• Interviews residents and/or their responsible party to obtain the resident’s social history.
• Makes arrangements for residents to obtain items such as clothing and personal care supplies.
• Assists residents in obtaining transportation to medical appointments, upon discharge, etc.
• Acts as a resource for staff participating in behavioral interventions with residents.
• Participates in Resident and/or Family Council as needed or requested.
• Assists with, or arranges for, a resident’s communication of needs through the resident’s primary method of communication or in a language that the resident understands.
• Contributes to the facility efforts to maintain and/or improve quality of care through participation in the following:
  • Attends Care Plan meetings.
  • Serves as a member of the QAPI Committee.
  • Serves as a member of the Behavior Management Committee.
  • Attends Department Head/Stand Up Meetings.
  • Attends mandatory in-services.
  • Successfully completes the facility required training, and any Social Work continuing education and licensing requirements

Personal Skills and Traits Desired/Physical Requirements/Working Conditions

• Ability to read, write, speak and understand the English language.
• Must be a supportive team member, contribute to and be an example of team work.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must have patience, tact, and willingness to deal with difficult residents, family and staff.
• Must be able to relay information concerning a resident’s condition.
• Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
• Ability to work beyond normal working hours and on weekends and holidays when necessary.
• Ability to assist in evacuation of residents during emergency situations.
• May be subject to hostile or emotional residents, family members, visitors or personnel.
• Effective verbal and written communication skills and ability to exercise judgement.
• Ability to maintain composure in stressful situations.
• Resourcefulness.
• Strong leadership skills.
• Positive attitude.
• Ability to coordinate and conduct meetings, set and achieve goals.
• Ability to be organized and efficient.
• Basic computer skills.