Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Walking the Talk, a ZRG Partners, is a fast-growing consultancy, globally recognized as leaders in culture transformation and we’re looking for a Client Director to lead client projects and grow our market in North America. You'll be a consultant with at least 10 years culture transformation experience who loves client delivery work and business development in equal measures.
Walking the Talk directors play a pivotal role in Walking the Talk’s success. The role is strongly commercial, with a significant focus being on sales and business development, as well as leading projects, client delivery and building capability within the firm.
Location
Contribution to clients’ success
Walking the Talk directors sell and lead projects across all elements of our end to culture transformation methodology, using our proprietary tools. They are not necessarily experts in each area, but they have enough understanding of what each involves to be able to sell end-to-end projects.
The four main areas of our work are as follows:
Culture design:
Managing culture:
Leading culture:
Activate culture:
In addition, our directors have a solid understanding of organizations and a curiosity about our clients’ business challenges.
Contribution to the growth of Walking the Talk
An important part of the director role is business development and sales activity with existing clients and prospects. This means that directors:
Contribution to the development of Walking the Talk
In addition, directors also contribute to the development of the business by, for example:
Measures of success
We assess directors’ contributions holistically, taking into account factors such as:
Key skills required
Progression path
From a director role, you can progress to a member of the Walking the Talk leadership team. As ZRG grows its human capital business, there are also likely to be additional progression opportunities that we are not yet aware of.
To move to the executive director role, we will need to see evidence that you are:
Working at Walking the Talk
Walking the Talk is part of the ZRG group, the fastest growing Search company globally with over 500 employees.
At Walking the Talk you’ll have the opportunity to work side by side with talented, motivated, and intellectually stimulating colleagues who thrive on helping leading organizations solve their most pressing behavioral business challenges. We work in a collaborative environment and support flexible working arrangements for all roles. Our teams are located across North and South America, the UK, Europe, Australia and Asia.
Walking the Talk and ZRG Partners are Equal Opportunity Employers that do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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