Client Services Director jobs in Biloxi, MS

Overview: We are looking for a dynamic and customer-focused individual to join our team as a Client Relationship Manager for a rapidly growing company. In this role, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and ensuring their insurance needs are met promptly and accurately. As a key point of contact between the company and our clients, you will play a crucial role in maintaining client satisfaction and loyalty.

Responsibilities:

• Respond promptly to inbound calls, emails, and messages from clients regarding insurance policies, claims, and billing inquiries.
• Provide clear and concise explanations of insurance products, coverage options, and policy terms to clients.
• Assist agents in quoting new business and renewals.
• Investigate and resolve client complaints or concerns in a professional and empathetic manner.
• Collaborate with partner carriers such as underwriting and claims to ensure timely resolution of client issues.
• Maintain accurate and detailed records of client interactions and transactions in the company's database.
• Educate clients on risk management strategies and loss prevention techniques to help mitigate potential claims.
• Identify opportunities to upsell or cross-sell additional insurance products or coverage options to clients based on their needs.
• Stay informed about changes in insurance regulations, policies, and procedures to provide accurate information to clients.
• Participate in training sessions and professional development activities to enhance product knowledge and customer service skills.
• Provide input on process Improvement ideas for customer and agent support processes.

Requirements:

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in customer service, preferably in the insurance industry.
• Excellent communication skills, both verbal and written, with a focus on active listening and problem-solving.
• Strong attention to detail and accuracy in processing client information and policy data.
• Proficiency in using computer applications and navigating multiple software systems (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Empathy and patience when dealing with clients, particularly during challenging situations.
• Adaptability and willingness to learn new processes and procedures.
• Commitment to delivering exceptional service and building positive relationships with clients.
• A valid insurance license or willingness to obtain one within a specified timeframe.

Benefits:

• Competitive salary and performance-based bonuses.
• Paid time off for vacation, sick leave, and holidays.
• Ongoing training and development opportunities.
• Opportunities for career advancement within the company.
• A supportive and inclusive work environment that values teamwork and collaboration.

If you are passionate about helping others and thrive in a dynamic customer service environment, we encourage you to apply for the Insurance Customer Service Representative position and become part of our team committed to exceeding client expectations.

Job Type: Full-time

Pay: $25,000.00 - $45,000.00 per year

Schedule:

• 8 hour shift
• No nights
• No weekends

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Ability to Relocate:

• Biloxi, MS 39532: Relocate before starting work (Required)

Work Location: In person