Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
About the Company
American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.
SUMMARY
The Director of Client Services is a key managerial position responsible for assuring the delivery of critical services to veteran families experiencing homelessness and those “at-risk” of becoming homeless if not for the intervention provided by the Support Services for Veteran Families (SSVF) program. The Director will be responsible for implementing and guiding a “housing-first” model that requires focused effort on stabilizing veteran families residing in permanent housing but in jeopardy of becoming homeless and homeless veteran families that are in need of placement in permanent housing affordable and suitable to the family. The Director must assure that all SSVF and RRH personnel including Case Managers, Housing Coordinators, Health Care Navigators, Outreach/Follow-up Specialist, and Intake/Certification Specialist involved in direct delivery of services are coordinated in their work efforts, assuring non-duplication of services, and the quality and compliance of the applicable goals of each program are sustained. In the pursuit of achieving maximum benefit for the clients, the Director must effectively manage personnel, effectively use training resources, perform as the authority on the elements and details of each individual contract assigned, and mentor and train each individual staff member as may be required.
Additionally, the Director of Client Services is expected participate as ombudsman for the client services in the planning process, be accountable for the submission of all pertinent reports on client services and meeting the program goals, and the review and be accountable for all service personnel and their individual performance measures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.
SKILLS & COMPETENCIES
EDUCATION REQUIREMENTS
CERTIFICATES, LICENSES, REGISTRATIONS
TRAVEL
Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.
WORK ENVIRONMENT
While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.
BENEFITS
It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.
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